China Southern Airlines Customer Service Contacts

China Southern Airlines Company Limited is a Chinese airline. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. China Southern Airlines is a member of SkyTeam.

How to reach a person at China Southern Airlines

China Southern Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate China Southern Airlines

What you need to know about China Southern Airlines

China Southern Airlines customer service response times

China Southern Airlines customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Phone number: Specific contact numbers or international contact information can be found on its website.
Availability: Phone support has different hours for different numbers.  
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Email address: Customers can find specific email addresses or international contact information on the website.
Live chatChina Southern Airlines does not have live chat support.
Social mediaChina Southern Airlines is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with China Southern Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

China Southern Airlines mailing address

No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000

China Southern Airlines loyalty program

The China Southern Airlines Sky Pearl Club operates as a standard frequent flyer program, where members accumulate miles primarily through flight activity, with supplementary earning opportunities through partner services. These miles can then be redeemed for award travel or upgrades. The program features tiered membership levels, each offering progressively enhanced benefits such as priority services and increased baggage allowances. Achieving higher tiers requires accumulating qualifying miles or flight segments.

China Southern Airlines social media channels

X


China Southern Airlines executive customer service contacts

Primary Contact
Gao Fei
Executive Vice President
No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000
gao@csair.com

Secondary Contact
Ding An Ning
Chief Operation Officer
No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000
dingning@csair.com

Chief Executive
Han Wen Sheng
No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000
han-wensheng@csair.com

China Southern Airlines customer service policies

How does China Southern Airlines protect my personal data?

China Southern Airlines protects your personal data by collecting only necessary information, using secure systems and encryption, and adhering to data protection laws. It has a privacy policy outlining how it handles your data and allow you to access, rectify, or erase your data under certain circumstances. It also implements measures to prevent unauthorized access, loss, or damage to your personal information, as required by Chinese data protection laws like the PIPL.

What are China Southern Airlines terms of use?

China Southern Airlines’ terms of use, as outlined in its conditions of carriage, establish the rights and obligations between the airline and its passengers. These conditions cover all air transportation provided by China Southern Airlines for passengers and baggage, in accordance with Chinese civil aviation laws. Passengers can book flights through various channels, and the airline will try to accommodate seat requests. If overbooking happens, China Southern Airlines will arrange an alternative flight or a refund.

How do I check in online for my China Southern Airlines?

Navigate to the check-in section, enter your booking details, select your seat, and receive your electronic boarding pass. This streamlined process allows you to skip the airport check-in counter and proceed directly to security.

Frequently asked questions about China Southern Airlines

Who owns China Southern Airlines?

China Southern Airlines is primarily owned by the Chinese government through its parent company, China Southern Air Holding Company Limited, a state-owned enterprise. While the government holds the majority stake, the airline is also publicly traded, with shares available on the Shanghai and Hong Kong stock exchanges, meaning there are other shareholders.

How to get professional help with your China Southern Airlines problem

If you need help with China Southern Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of China Southern Airlines?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews