China Southern Airlines

China Southern Airlines Company Limited is a Chinese airline. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. China Southern Airlines is a member of SkyTeam.

Telephone
Customer service : (800) 227-5118
Mailing address
No. 12, Yuyan Road, Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3, Room 301
Guangzhou, Guangdong 510000
Website
csair.com/en

What you need to know about China Southern Airlines

How to resolve a problem with China Southern Airlines

Try self-service first

Use our proven resolution methods, or China Southern Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does China Southern Airlines respond?

Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Specific contact numbers or international contact information can be found on its website.Availability: Phone support has different hours for different numbers.  
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can find specific email addresses or international contact information on the website.
Live chat
China Southern Airlines does not have live chat support.
Social media
China Southern Airlines is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

China Southern Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Gao Fei
Executive Vice President
Secondary
Ding An Ning
Chief Operation Officer
Chief Executive
Han Wen Sheng
Chief Executive Officer

China Southern Airlines customer service policies

China Southern Airlines protects your personal data by collecting only necessary information, using secure systems and encryption, and adhering to data protection laws. It has a privacy policy outlining how it handles your data and allow you to access, rectify, or erase your data under certain circumstances. It also implements measures to prevent unauthorized access, loss, or damage to your personal information, as required by Chinese data protection laws like the PIPL.

China Southern Airlines loyalty program

The China Southern Airlines Sky Pearl Club operates as a standard frequent flyer program, where members accumulate miles primarily through flight activity, with supplementary earning opportunities through partner services. These miles can then be redeemed for award travel or upgrades. The program features tiered membership levels, each offering progressively enhanced benefits such as priority services and increased baggage allowances. Achieving higher tiers requires accumulating qualifying miles or flight segments.

Frequently asked questions about China Southern Airlines

China Southern Airlines is primarily owned by the Chinese government through its parent company, China Southern Air Holding Company Limited, a state-owned enterprise. While the government holds the majority stake, the airline is also publicly traded, with shares available on the Shanghai and Hong Kong stock exchanges, meaning there are other shareholders.

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