China Southern Airlines Company Limited is a Chinese airline. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. China Southern Airlines is a member of SkyTeam.
How to reach a person at China Southern Airlines
Main: +86-323-6538088
Toll Free: (888) 338-8988
Fax: +86-4006695539-1-#
China Southern Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about China Southern Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with China Southern Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
China Southern Airlines mailing address
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
China Southern Airlines executive customer service contacts
Primary Contact
Zhang Zifang
Executive Vice President
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
Zhang.Zifang@csair.com
Chief Executive
Mr. Tan Wan Geng
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
Tan.Wan.Geng@csair.com
Who owns China Southern Airlines?
The parent company of China Southern Airlines Company Limited is China Southern Air Holding Company, a state-owned enterprise.
How can I contact China Southern Airlines customer service?
Call (888) 338-8988 or email info@csair.us.
Who should I contact if I have lost my baggage?
Call (866) 767-2247.
What is the airline's headquarters physical address?
278 JiChang Road
Guangzhou, Guangdong, 510405
China
What are the contact details for the airline's headquarters?
Phone: +86-20-86124737.
Fax: +86-20-86659040.
What are the telephone numbers for the various departments?
Airport Name: Los Angeles International Airport
Terminal: Tom Bradley International Terminal, call (310) 410-1318.
Baggage inquiry, call (866) 767-2247 ext 9
Domestic ticket service (change or refund for online booked ticket, payment with the assistance of customer service, and website problem ):
+86-4008695539-1-4.
International ticket service (change or refund for ticket booked online, payment with the assistance of customer service, and website problems): call +86-4008695539-1-4.
Hotel, vacation and car rental service (booking for value-added services): +86-4006695539-1-5.
Refund and change (change and refund of domestic/international ticket): +86-4008695539-1-1-2.
Sky Pearl Club (Service for Sky Pearl members): +86-4008695539-1-6.
How to get professional help with your China Southern Airlines problem
If you need help with China Southern Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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