China Southern Airlines Company Limited is a Chinese airline. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. China Southern Airlines is a member of SkyTeam.
China Southern Airlines Responsiveness rating
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What you need to know about China Southern Airlines
- China Southern Airlines customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with China Southern Airlines with our insider guide or through our executive contacts.
- China Southern Airlines customer service policies are standard. Here are our frequently asked questions about China Southern Airlines.
China Southern Airlines customer service response times
China Southern Airlines customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Specific contact numbers or international contact information can be found on its website. Availability: Phone support has different hours for different numbers. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can find specific email addresses or international contact information on the website. |
| Live chat | China Southern Airlines does not have live chat support. |
| Social media | China Southern Airlines is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with China Southern Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.China Southern Airlines mailing address
No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000
China Southern Airlines loyalty program
The China Southern Airlines Sky Pearl Club operates as a standard frequent flyer program, where members accumulate miles primarily through flight activity, with supplementary earning opportunities through partner services. These miles can then be redeemed for award travel or upgrades. The program features tiered membership levels, each offering progressively enhanced benefits such as priority services and increased baggage allowances. Achieving higher tiers requires accumulating qualifying miles or flight segments.
China Southern Airlines social media channels
China Southern Airlines executive customer service contacts
Primary Contact
Gao Fei
Executive Vice President
No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000
gao@csair.com
Secondary Contact
Ding An Ning
Chief Operation Officer
No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000
dingning@csair.com
Chief Executive
Han Wen Sheng
No. 12, Yuyan Road
Guanhao Science and Technology Park, Phase 1, Office Building, Floor 3
Room 301
Guangzhou, Guangdong 510000
han-wensheng@csair.com
Who owns China Southern Airlines?
China Southern Airlines is primarily owned by the Chinese government through its parent company, China Southern Air Holding Company Limited, a state-owned enterprise. While the government holds the majority stake, the airline is also publicly traded, with shares available on the Shanghai and Hong Kong stock exchanges, meaning there are other shareholders.
How to get professional help with your China Southern Airlines problem
If you need help with China Southern Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.