China Southern Airlines Company Limited is a Chinese airline. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. China Southern Airlines is a member of SkyTeam.
What you need to know about China Southern Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with China Southern Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
https://www.csair.com/en/
Phone Contacts
Main: +86 001-323-6538088
Toll Free: 888-338-8988
Airport Name: Los Angeles International Airport
Terminal: Tom Bradley International Terminal
Tel: 1-310-410-1318
Baggage inquiry
Tel: 1-866-767-2247 EXT 9
Domestic ticket service (change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.)
+86-4008695539-1-4
International ticket service (change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure)
+86-4008695539-1-4
Hotel, vacation and car rental service (Booking for value-added services)
+86-4006695539-1-5
Refund and change (Change and refund of domestic/international ticket)
+86 4008695539-1-1-2
Sky Pearl Club (Service for Sky Pearl members)
+86 4008695539-1-6
Fax: +86 001-323-6538066
Email Contacts
[email protected]
[email protected]
[email protected]
Customer Service Resources
Headquarters in China
278 Ji Chang Road
Guangzhou, Guangdong, 510405
China
Phone: 86-20-86124737
Fax: 86-20-86659040
Web url: www.cs-air.com
Social Media Contacts
Link to contacts in all countries
Executive Contacts
Baggage loss/damage: 1-866-767-2247 EXT 9
Primary Contact
Mr. Zhang Zifang
Executive Vice President
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
[email protected]
Chief Executive
Mr. Tan Wan Geng
Vice Chairman, Chief Executive Officer and President
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
[email protected]