China Southern Airlines Customer Service Contact Support Via Phone Email Exec Contacts

China Southern Airlines Company Limited is a Chinese airline. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. China Southern Airlines is a member of SkyTeam.

Responsiveness rating

3/5

China Southern Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about China Southern Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Southern Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
https://www.csair.com/en/

Phone Contacts

Main: +86 001-323-6538088
Toll Free: 888-338-8988

Airport Name: Los Angeles International Airport
Terminal: Tom Bradley International Terminal
Tel: 1-310-410-1318

Baggage inquiry
Tel: 1-866-767-2247 EXT 9

Domestic ticket service (change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.)
+86-4008695539-1-4

International ticket service (change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure)
+86-4008695539-1-4

Hotel, vacation and car rental service (Booking for value-added services)
+86-4006695539-1-5

Refund and change (Change and refund of domestic/international ticket)
+86 4008695539-1-1-2

Sky Pearl Club (Service for Sky Pearl members)
+86 4008695539-1-6

Fax: +86 001-323-6538066

Email Contacts

[email protected]
[email protected]
[email protected]

Customer Service Resources

Headquarters in China
278 Ji Chang Road
Guangzhou, Guangdong, 510405
China
Phone: 86-20-86124737
Fax: 86-20-86659040

Social Media Contacts

Facebook
Twitter

Linkedln

Link to contacts in all countries

Executive Contacts

Baggage loss/damage: 1-866-767-2247 EXT 9

Primary Contact
Mr. Zhang Zifang
Executive Vice President
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
[email protected]

Chief Executive
Mr. Tan Wan Geng
Vice Chairman, Chief Executive Officer and President
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
[email protected]