TAR Aerolíneas Customer Service Contacts

TAR Aerolíneas is an airline in Mexico based in the city of Querétaro. It operates scheduled flights to 34 national destinations.

How to reach a person at TAR Aerolíneas

TAR Aerolíneas Responsiveness rating


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What you need to know about TAR Aerolíneas

We receive occasional complaints about TAR Aerolineas. Here’s a case where TAR Aerolineas offered one of our readers a refund after canceling his flight, but it failed to follow through with its promise.

How to resolve a problem with TAR Aerolíneas

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

TAR Aerolíneas’s mailing address

Bernardo Quintana CS9800,
B-706C, South Querétaro Center
Querétaro, Queretaro, 76090

TAR Aerolíneas’s social media channels


TAR Aerolíneas’s executive customer service contacts

Primary Contact
Camilo Luna
Chief Information Officer
Bernardo Quintana CS9800,
B-706C, South Querétaro Center
Querétaro, Queretaro, 76090
[email protected]

Chief Executive
Rodrigo Vasquez
Director General
Bernardo Quintana CS9800,
B-706C, South Querétaro Center
Querétaro, Queretaro, 76090
[email protected]

Frequently asked questions about TAR Aerolíneas

How can I contact TAR Aerolíneas customer service?

You can phone TAR Aerolíneas customer service at +52 55 2629 5272 or send an email to [email protected].

Does TAR Aerolíneas have a live chat option?

TAR Aerolíneas does not currently offer a live chat feature on its website.

How do I change my ticket on TAR Aerolíneas' website?

To change your ticket with TAR Aerolíneas, just follow these steps:

  1. Go to the TAR Aerolíneas website.
  2. Find your booking.
  3. Click on “Change options”.
  4. Pick your new travel dates.
  5. Choose your new fare.
  6. Double-check the summary and confirm the changes.
  7. Review the details of your updated booking.

How can I get a refund from TAR Aerolíneas

To get a refund from TAR Aerolíneas, you may need to follow these steps:

  1. Visit the TAR Aerolíneas website.
  2. Navigate to your booking.
  3. Select the “Refund” or “Cancel” option.
  4. Follow the instructions to request a refund.

Refunds can only be made if they’re allowed by the fare you bought. There might be penalties according to the rules of that fare.

How to get professional help with your TAR Aerolíneas problem

If you need help with TAR Aerolíneas, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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