TAR Aerolíneas is an airline in Mexico based in the city of Querétaro. It operates scheduled flights to 34 national destinations.
TAR Aerolíneas Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about TAR Aerolíneas
We receive occasional complaints about TAR Aerolineas. Here’s a case where TAR Aerolineas offered one of our readers a refund after canceling his flight, but it failed to follow through with its promise.
How to resolve a problem with TAR Aerolíneas
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TAR Aerolíneas’s mailing address
Bernardo Quintana CS9800,
B-706C, South Querétaro Center
Querétaro, Queretaro, 76090
TAR Aerolíneas’s executive customer service contacts
Primary Contact
Camilo Luna
Chief Information Officer
Bernardo Quintana CS9800,
B-706C, South Querétaro Center
Querétaro, Queretaro, 76090
CLuna@tarmexico.com
Chief Executive
Rodrigo Vasquez
Director General
Bernardo Quintana CS9800,
B-706C, South Querétaro Center
Querétaro, Queretaro, 76090
rvasquez@tarmexico.com
How can I contact TAR Aerolíneas customer service?
You can phone TAR Aerolíneas customer service at +52 55 2629 5272 or send an email to comentarios@tarmexico.com.
Does TAR Aerolíneas have a live chat option?
TAR Aerolíneas does not currently offer a live chat feature on its website.
How do I change my ticket on TAR Aerolíneas' website?
To change your ticket with TAR Aerolíneas, just follow these steps:
- Go to the TAR Aerolíneas website.
- Find your booking.
- Click on “Change options”.
- Pick your new travel dates.
- Choose your new fare.
- Double-check the summary and confirm the changes.
- Review the details of your updated booking.
How can I get a refund from TAR Aerolíneas
To get a refund from TAR Aerolíneas, you may need to follow these steps:
- Visit the TAR Aerolíneas website.
- Navigate to your booking.
- Select the “Refund” or “Cancel” option.
- Follow the instructions to request a refund.
Refunds can only be made if they’re allowed by the fare you bought. There might be penalties according to the rules of that fare.
How to get professional help with your TAR Aerolíneas problem
If you need help with TAR Aerolíneas, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
