TUI Airlines Customer Service Contact Support Via Phone Email Exec Contacts

TUI AG, together with its subsidiaries, provides tourism services worldwide. It operates through Northern Region, Central Region, Western Region, Hotels and Resorts, Cruises, and Other Tourism segments. The company offers flight booking, hotel accommodation, and other tourism services; and incoming services for tour operators and other services to cruise industry. It also owns and operates hotels and resorts, as well as provides its services through online portals. The company operates approximately a fleet of 1,600 travel agencies, 150 aircrafts, 300 hotels with 214,000 beds, and 14 cruise liners. TUI AG is based in Hanover, Germany.

Responsiveness rating

3/5

TUI Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about TUI Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TUI Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
https://www.tuifly.com/en/index.html

Phone Contacts

Main: 49 511 566 00
Customer Service: 020 7048 0143
International: 011 49 180 5 424140

Customer Service hours:

Mon. – Fri. 7:30 a.m. to 10:30 p.m. (Central European Time)

Sat./Sun. & public holiday 8:30 a.m. to 9:00 p.m. (Central European Time)

Email Contacts

[email protected]

Customer Service Resources

Social Media Contacts

Facebook

Executive Contacts

Primary Contact
David Burling
Member of the Executive Board – Northern Region, Airlines, Hotel Purchasing
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
49 511 566 00
[email protected]

Secondary Contact
Sebastian Ebel
Member of the Executive Board – Central Region, Hotels and Resorts, Cruises, TUI Destination Services
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
49 511 566 00
[email protected]

Chief Executive
Friedrich "Fritz" Joussen
CEO of TUI Group
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
49 511 566 00
[email protected]