TUI AG, together with its subsidiaries, provides tourism services worldwide. It operates through Northern Region, Central Region, Western Region, Hotels and Resorts, Cruises, and Other Tourism segments. The company offers flight booking, hotel accommodation, and other tourism services; and incoming services for tour operators and other services to cruise industry. It also owns and operates hotels and resorts, as well as provides its services through online portals. The company operates approximately a fleet of 1,600 travel agencies, 150 aircrafts, 300 hotels with 214,000 beds, and 14 cruise liners. TUI AG is based in Hanover, Germany.
What you need to know about TUI Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TUI Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
https://www.tuifly.com/en/index.html
Phone Contacts
Main: 49 511 566 00
Customer Service: 020 7048 0143
International: 011 49 180 5 424140
Customer Service hours:
Mon. – Fri. 7:30 a.m. to 10:30 p.m. (Central European Time)
Sat./Sun. & public holiday 8:30 a.m. to 9:00 p.m. (Central European Time)
Email Contacts
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
David Burling
Member of the Executive Board – Northern Region, Airlines, Hotel Purchasing
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
49 511 566 00
[email protected]
Secondary Contact
Sebastian Ebel
Member of the Executive Board – Central Region, Hotels and Resorts, Cruises, TUI Destination Services
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
49 511 566 00
[email protected]
Chief Executive
Friedrich "Fritz" Joussen
CEO of TUI Group
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
49 511 566 00
[email protected]
This contact was published on June 21, 2017 and updated on August 23, 2023.