TUI Airlines

TUI provides tourism services, including flight bookings, hotel accommodations, incoming services for tour operators, and other services for the cruise industry.

Mailing address
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
Website
tuifly.com/en/index.html

What you need to know about TUI Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TUI Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

TUI Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
David Burling
Member of the Executive Board – Northern Region, Airlines, Hotel Purchasing
49 511 566 00
Secondary
Sebastian Ebel
Member of the Executive Board – Central Region, Hotels and Resorts, Cruises, TUI Destination Services
Chief Executive
Friedrich Fritz Joussen
CEO of TUI Group

Frequently asked questions about TUI Airlines

You can reach TUI customer service through various methods: Download the TUI App; this is the easiest way to get in touch. Call +4420 38 303 111 (calls from abroad will be charged at international rates). Text: Send a text message to 80247 (standard network rates apply).
To contact TUI internationally, use the phone number +4420 38 303 111 (calls from abroad will be charged at international rates).
For TUI bookings, call +4420 38 303 111.
If you need special assistance, you can use the phone number: +4420 38 303 111.
TUI’s refund policies may vary depending on the circumstances. To discuss flight refunds, it’s best to contact TUI directly at +4420 38 303 111.
Mon. – Fri. 7:30 a.m. to 10:30 p.m. Central European time. Sat./Sun. & public holidays 8:30 a.m. to 9 p.m. Central European time.
TUI is not an airline itself; it is a travel group that operates airlines, hotels, and travel agencies. TUI Airlines is part of the TUI Group and operates international flights.
TUI’s head office is located in Hannover, Germany.
Yes, you can download the TUI app on your phone. It’s a way to access information, manage bookings, and get in touch with TUI.

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