TUI provides tourism services, including flight bookings, hotel accommodations, incoming services for tour operators, and other services for the cruise industry.
TUI Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about TUI Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TUI Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TUI Airlines’s mailing address
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
TUI Airlines’s executive customer service contacts
Primary Contact
David Burling
Member of the Executive Board – Northern Region, Airlines, Hotel Purchasing
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
david.burling@tui.com
49 511 566 00
Secondary Contact
Sebastian Ebel
Member of the Executive Board – Central Region, Hotels and Resorts, Cruises, TUI Destination Services
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
sebastian.ebel@tui.com
Chief Executive
Friedrich Fritz Joussen
CEO of TUI Group
Karl-Wiechert-Allee 23
Hanover, Lower Saxony, Germany 30625
friedrich.joussen@tui.com
Frequently asked questions about TUI Airlines
You can reach TUI customer service through various methods:
Download the TUI App; this is the easiest way to get in touch.
Call +4420 38 303 111 (calls from abroad will be charged at international rates).
Text: Send a text message to 80247 (standard network rates apply).
To contact TUI internationally, use the phone number +4420 38 303 111 (calls from abroad will be charged at international rates).
For TUI bookings, call +4420 38 303 111.
If you need special assistance, you can use the phone number: +4420 38 303 111.
TUI’s refund policies may vary depending on the circumstances. To discuss flight refunds, it’s best to contact TUI directly at +4420 38 303 111.
Mon. – Fri. 7:30 a.m. to 10:30 p.m. Central European time.
Sat./Sun. & public holidays 8:30 a.m. to 9 p.m. Central European time.
TUI is not an airline itself; it is a travel group that operates airlines, hotels, and travel agencies. TUI Airlines is part of the TUI Group and operates international flights.
TUI’s head office is located in Hannover, Germany.
Yes, you can download the TUI app on your phone. It’s a way to access information, manage bookings, and get in touch with TUI.
How to get professional help with your TUI Airlines problem
If you need help with TUI Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
