Korean Air is the largest airline in South Korea. It is in the process of merging with Asiana Airlines.
How to reach a person at Korean Air
Main: +82226567114
Customer Service: (213) 484-1900
Toll Free: 800) 438-5000
Korean Air Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Korean Air
We receive occasional complaints about Korean Air. Our biggest Korean Air case to date is a fare error that it refused to honor.
How to resolve a problem with Korean Air
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Korean Air’s mailing address
260, Haneul-gil
Gangseo-Gu, Seoul 07505
https://www.koreanair.com/
Korean Air’s executive customer service contacts
Primary Contact
Dong Lee
Operations Manager
260, Haneul-gil
Gangseo-Gu, Seoul 07505
DLee@koreanair.com
Secondary Contact
Tracy Olivares
Operations Manager
260, Haneul-gil
Gangseo-Gu, Seoul 07505
TOlivares@koreanair.com
Chief Executive
Won Tae Cho
President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
wcho@koreanair.com
Where is Korean Air headquarters?
Korean Air has its global headquarters and offices located in Seoul, South Korea, including Gimpo International Airport.
Does Korean Air fly to the U.S.?
Korean Air offers flights to and from various North American cities including Los Angeles, New York, and Atlanta.
Does Korean Air allow 24-hour cancellation?
Eligible tickets on Korean Air are generally subject to a 24-hour cancellation policy, which allows passengers to cancel their reservations within 24 hours of booking without incurring any fees.
Is Korean Air a partner of American Airlines?
Korean Air is not a direct partner of American Airlines, but both airlines are members of the Oneworld Alliance. This allows it to offer codeshare flights and frequent flyer benefits.
Is Korean Air a U.S. flag carrier?
No, Korean Air is not a U.S. flag carrier; it is the flag carrier of South Korea.
Who is the CEO of Korean Air?
The CEO of Korean Air is Walter Cho.
Is Korean Air private or government-owned?
Korean Air is a privately owned airline and is a subsidiary of the Hanjin Group.
Does Korean Air have WI-FI?
Some Korean Air aircraft offer in-flight Wi-Fi. Passengers can check availability while flying.
How do I contact Korean Air?
If you require assistance from Korean Air, call (213) 484-1900. If you have hearing disabilities, call (888) 898-5525 for specialized assistance.
How to get professional help with your Korean Air problem
If you need help with Korean Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.