Korean Air flies from the Land of the Morning Calm to about 120 cities in some 40 countries worldwide. Flights to Asian countries and the US account for most of South Korea’s #1 carrier’s traffic. The airline extends its network as part of the SkyTeam alliance, led by Delta Air Lines and Air France,
Responsiveness rating
What you need to know about Korean Air
We receive occasional complaints about Korean Air. Our biggest Korean Air case to date is a fare error that it refused to honor.
How to resolve a problem with Korean Air
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
260, Haneul-gil
Gangseo-Gu, Seoul 07505
https://www.koreanair.com/
Phone Contacts
Main: +82226567114
Customer Service: (213) 484-1900
Toll Free: (800) 438-5000
For assistance for customers with hearing and speech impairments
1-888-898-5525 (Text Telephone, Toll-free)
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Justin Chung
Deputy General Manager
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]
Secondary Contact
John Jackson
Managing Vice President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]
Jackson is responsible for Customer Experience in the Americas
Wontae Cho
Executive Vice President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]
Chief Executive
Won Tae Cho
President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]
This contact was published on December 31, 2017 and updated on November 22, 2023.