Korean Air

Korean Air is South Korea's flag carrier and largest airline, based in Seoul. It is absorbing Asiana Airlines, with the merger set for Dec. 17, 2026.

Telephone
Customer service : (800) 438-5000
Mailing address
260 Haneul-gil Gangseo-gu
Seoul 07505, South Korea
Website
koreanair.com

What you need to know about Korean Air

We receive occasional complaints about Korean Air. Our biggest Korean Air case to date is a fare error that it refused to honor.

How to resolve a problem with Korean Air

Try self-service first

Use our proven resolution methods, or Korean Air’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Korean Air respond?

Phone support

Korean Air's customer service phone response time is not specified on the website.

Email support

Korean Air does not publish a general customer service email address. It provides an online customer feedback form which serves as its main written contact channel.

Live chat

Korean Air provides an online chat support service through both its official website and mobile app. The service is designed to help customers quickly access travel information and support without needing to call customer service.

Social media

Korean Air is active on social media platforms such as Facebook, X, Instagram, YouTube, and LinkedIn.

Help center/FAQ

Korean Air’s Help Center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, flight changes, refunds, SKYPASS, travel requirements, and onboard services.

Verified contacts

Korean Air customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dong Lee
Operations Manager
Secondary
Tracy Olivares
Operations Manager
Chief Executive
Walter Cho
Chairman and CEO, Korean Air and Hanjin Group

Korean Air customer service policies

Korean Air’s privacy policy explains how the airline collects, uses, stores, shares, and protects customers’ personal information when using its website, mobile app, booking services, and related travel services. It covers topics such as account information, payment details, travel records, cookies, marketing communications, data sharing with partners or authorities, and customers’ privacy rights and choices.

Korean Air loyalty program

SKYPASS is Korean Air’s frequent flyer program. New members join the SKYPASS Club (entry tier) by signing up for an account and can earn miles through flights, hotels, car rentals, and affiliated credit cards. Accrued miles can be redeemed for award tickets and seat upgrades, with higher membership classes offering additional benefits, including access to SkyTeam airlines and Elite status based on mileage and qualifying flights. After Asiana Airlines merges into Korean Air on December 17, 2026, Asiana Club miles move to SKYPASS. Miles earned on flights convert 1:1, and miles earned with partners convert at 0.82 SKYPASS miles each. Asiana balances can also stay separate for 10 years, and Asiana elite members are matched to Korean Air tiers.

Frequently asked questions about Korean Air

Korean Air is headquartered at 260 Haneul-gil, Gangseo-gu, Seoul 07505, South Korea. Its main hub is Incheon International Airport.
Korean Air offers flights to and from various North American cities including Los Angeles, New York, and Atlanta.
Eligible tickets on Korean Air are generally subject to a 24-hour cancellation policy, which allows passengers to cancel their reservations within 24 hours of booking without incurring any fees.
No. American Airlines is a member of the Oneworld alliance, while Korean Air is a founding member of SkyTeam. Korean Air's main U.S. partner is Delta Air Lines, a fellow SkyTeam member, with which it operates a transpacific joint venture.
No, Korean Air is not a U.S. flag carrier; it is the flag carrier of South Korea.
Korean Air is a privately owned airline and is a subsidiary of the Hanjin Group.
Yes, on some aircraft. On September 15, 2026, Korean Air began offering free Starlink Wi-Fi to passengers in all cabins on select flights, starting with three Airbus A350-900s and one Boeing 777-300ER. It plans to add the service across its in-service fleet by the end of 2027. Aircraft that have not been upgraded still offer paid Wi-Fi for now. Video calls and live streaming are restricted.
If you require assistance from Korean Air, call (800) 438-5000.
Korean Air has clear baggage policies for both carry-on and checked luggage. For carry-on baggage, passengers are allowed one personal item and one cabin bag, with the total weight of the carry-on luggage not exceeding 10 kg (22 lbs) for economy class. The maximum dimensions for the cabin bag are 55 x 40 x 20 cm (22 x 16 x 8 inches). For checked luggage, passengers are generally allowed to check in one or two pieces of luggage, depending on their route and ticket class. The standard weight allowance for checked luggage is 23 kg (50 lbs) per bag for economy class. Excess baggage fees may apply for luggage exceeding these limits. Korean Air also offers additional luggage options for premium passengers, including higher weight limits and extra pieces.
You can manage your Korean Air flight booking through the airline's official website or mobile app.

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