Korean Air is the flag carrier of South Korea and the country’s largest airline. It is headquartered in Seoul, with its main hub at Incheon International Airport, and is a founding member of the SkyTeam alliance. Korean Air operates a transpacific joint venture with Delta Air Lines and is a subsidiary of Hanjin Group, controlled by holding company Hanjin KAL. It acquired a 63.88% controlling stake in Asiana Airlines on December 12, 2024 and plans to complete full operational integration on December 17, 2026, at which point the Asiana brand will be retired.
Korean Air Responsiveness rating
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What you need to know about Korean Air
We receive occasional complaints about Korean Air. Our biggest Korean Air case to date is a fare error that it refused to honor.
- Korean Air’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Korean Air with our insider guide or through our executive contacts.
- Korean Air’s customer service policies are standard. Here are our frequently asked questions about Korean Air.
Korean Air customer service response times
Korean Air’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 438-5000 | Korean Air’s customer service phone response time is not specified on the website. |
| Email support | Korean Air does not publish a general customer service email address. It provides an online customer feedback form which serves as its main written contact channel. |
| Live chat | Korean Air provides an online chat support service through both its official website and mobile app. The service is designed to help customers quickly access travel information and support without needing to call customer service. |
| Social media | Korean Air is active on social media platforms such as Facebook, X, Instagram, YouTube, and LinkedIn. |
| Help center/FAQ | Korean Air’s Help Center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, flight changes, refunds, SKYPASS, travel requirements, and onboard services. |
How to resolve a problem with Korean Air
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Korean Air’s mailing address
260 Haneul-gil Gangseo-gu
Seoul 07505, South Korea
Korean Air loyalty program
SKYPASS is Korean Air’s frequent flyer program. New members join the SKYPASS Club (entry tier) by signing up for an account and can earn miles through flights, hotels, car rentals, and affiliated credit cards. Accrued miles can be redeemed for award tickets and seat upgrades, with higher membership classes offering additional benefits, including access to SkyTeam airlines and Elite status based on mileage and qualifying flights.
Korean Air social media channels
Korean Air executive customer service contacts
Primary Contact
Dong Lee
Korean Air, LAX Operations
380 World Way
Tom Bradley International Terminal (Terminal B)
Los Angeles, CA 90045
dlee@koreanair.com
Secondary Contact
Tracy Olivares
Operations Manager
Korean Air, O’Hare Passenger Operations
Terminal 5
10000 W O’Hare Avenue
Chicago, IL 60666
tolivares@koreanair.com
Chief Executive
Walter Cho
Chairman and CEO
260 Haneul-gil Gangseo-gu
Seoul 07505, South Korea
wcho@koreanair.com
Where is Korean Air headquarters?
Korean Air is headquartered at 260 Haneul-gil, Gangseo-gu, Seoul 07505, South Korea. Its main hub is Incheon International Airport.
Does Korean Air fly to the U.S.?
Korean Air offers flights to and from various North American cities including Los Angeles, New York, and Atlanta.
Does Korean Air allow 24-hour cancellation?
Eligible tickets on Korean Air are generally subject to a 24-hour cancellation policy, which allows passengers to cancel their reservations within 24 hours of booking without incurring any fees.
Is Korean Air a partner of American Airlines?
No. American Airlines is a member of the Oneworld alliance, while Korean Air is a founding member of SkyTeam. Korean Air’s main U.S. partner is Delta Air Lines, a fellow SkyTeam member, with which it operates a transpacific joint venture.
Is Korean Air a U.S. flag carrier?
No, Korean Air is not a U.S. flag carrier; it is the flag carrier of South Korea.
Is Korean Air private or government-owned?
Korean Air is a privately owned airline and is a subsidiary of the Hanjin Group.
Does Korean Air have Wi-Fi?
Some Korean Air aircraft offer in-flight Wi-Fi. Passengers can check availability while flying.
How do I contact Korean Air?
If you require assistance from Korean Air, call (800) 438-5000.
What are the baggage policies for Korean Air?
Korean Air has clear baggage policies for both carry-on and checked luggage. For carry-on baggage, passengers are allowed one personal item and one cabin bag, with the total weight of the carry-on luggage not exceeding 10 kg (22 lbs) for economy class. The maximum dimensions for the cabin bag are 55 x 40 x 20 cm (22 x 16 x 8 inches). For checked luggage, passengers are generally allowed to check in one or two pieces of luggage, depending on their route and ticket class. The standard weight allowance for checked luggage is 23 kg (50 lbs) per bag for economy class. Excess baggage fees may apply for luggage exceeding these limits. Korean Air also offers additional luggage options for premium passengers, including higher weight limits and extra pieces.
How do I manage my Korean Air flight booking?
You can manage your Korean Air flight booking through the airline’s official website or mobile app.
How to get professional help with your Korean Air problem
If you need help with Korean Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
