Korean Air Customer Service Contacts

Korean Air flies from the Land of the Morning Calm to about 120 cities in some 40 countries worldwide. Flights to Asian countries and the US account for most of South Korea’s #1 carrier’s traffic. The airline extends its network as part of the SkyTeam alliance, led by Delta Air Lines and Air France,

How to reach a person at Korean Air

Main: +82226567114

Customer Service:  (213) 484-1900

Toll Free:  800) 438-5000

Korean Air Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

For assistance for customers with hearing and speech impairments
1-888-898-5525 (Text Telephone, Toll-free)

What you need to know about Korean Air

We receive occasional complaints about Korean Air. Our biggest Korean Air case to date is a fare error that it refused to honor.

How to resolve a problem with Korean Air

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Korean Air’s mailing address

260, Haneul-gil
Gangseo-Gu, Seoul 07505

Korean Air’s social media channels


Korean Air’s executive customer service contacts

Primary Contact
Justin Chung
Deputy General Manager
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]

Secondary Contact
John Jackson
Managing Vice President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]

Jackson is responsible for Customer Experience in the Americas

Wontae Cho
Executive Vice President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]

Chief Executive
Won Tae Cho
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]

How to get professional help with your Korean Air problem

If you need help with Korean Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help