Korean Air Customer Service Contacts

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Korean Air flies from the Land of the Morning Calm to about 120 cities in some 40 countries worldwide. Flights to Asian countries and the US account for most of South Korea’s #1 carrier’s traffic. The airline extends its network as part of the SkyTeam alliance, led by Delta Air Lines and Air France,

Responsiveness rating

rating
3/5

What you need to know about Korean Air

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Korean Air

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

260, Haneul-gil
Gangseo-Gu, Seoul 07505
https://www.koreanair.com/


Phone Contacts

Main: +822.26567114
Customer Service: (213) 484-1900
Toll Free: (800) 438-5000

For assistance for customers with hearing and speech impairments
1-888-898-5525 (Text Telephone, Toll-free)


Email Contacts

[email protected]r.com
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Justin Chung
Deputy General Manager
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]

Secondary Contact
John Jackson
Managing Vice President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]

Jackson is responsible for Customer Experience in the Americas

Wontae Cho
Executive Vice President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]

Chief Executive
Won Tae Cho
President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
[email protected]


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