Korean Air is the flag carrier of South Korea and the country's largest airline. It is headquartered in Seoul, with its main hub at Incheon International Airport, and is a founding member of the SkyTeam alliance. Korean Air operates a transpacific joint venture with Delta Air Lines and is a subsidiary of Hanjin Group, controlled by holding company Hanjin KAL. It acquired a 63.88% controlling stake in Asiana Airlines on December 12, 2024 and plans to complete full operational integration on December 17, 2026, at which point the Asiana brand will be retired.
Telephone
Customer service : (800) 438-5000
Mailing address
260 Haneul-gil Gangseo-gu Seoul 07505, South Korea
Korean Air's customer service phone response time is not specified on the website.
Email support
Korean Air does not publish a general customer service email address. It provides an online customer feedback form which serves as its main written contact channel.
Live chat
Korean Air provides an online chat support service through both its official website and mobile app. The service is designed to help customers quickly access travel information and support without needing to call customer service.
Social media
Korean Air is active on social media platforms such as Facebook, X, Instagram, YouTube, and LinkedIn.
Help center/FAQ
Korean Air’s Help Center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, flight changes, refunds, SKYPASS, travel requirements, and onboard services.
Visit the website, click on “Book” or “Book a Flight,” and enter your travel details such as departure and arrival cities, travel dates, number of passengers, and cabin class. The system will display available flights and fares; select your preferred option, enter passenger and payment details, and complete the purchase to receive your e-ticket confirmation by email.
Korean Air customer service policies
Korean Air’s privacy policy explains how the airline collects, uses, stores, shares, and protects customers’ personal information when using its website, mobile app, booking services, and related travel services. It covers topics such as account information, payment details, travel records, cookies, marketing communications, data sharing with partners or authorities, and customers’ privacy rights and choices.
Korean Air loyalty program
SKYPASS is Korean Air’s frequent flyer program. New members join the SKYPASS Club (entry tier) by signing up for an account and can earn miles through flights, hotels, car rentals, and affiliated credit cards. Accrued miles can be redeemed for award tickets and seat upgrades, with higher membership classes offering additional benefits, including access to SkyTeam airlines and Elite status based on mileage and qualifying flights.
Frequently asked questions about Korean Air
Korean Air is headquartered at 260 Haneul-gil, Gangseo-gu, Seoul 07505, South Korea. Its main hub is Incheon International Airport.
Korean Air offers flights to and from various North American cities including Los Angeles, New York, and Atlanta.
Eligible tickets on Korean Air are generally subject to a 24-hour cancellation policy, which allows passengers to cancel their reservations within 24 hours of booking without incurring any fees.
No. American Airlines is a member of the Oneworld alliance, while Korean Air is a founding member of SkyTeam. Korean Air's main U.S. partner is Delta Air Lines, a fellow SkyTeam member, with which it operates a transpacific joint venture.
No, Korean Air is not a U.S. flag carrier; it is the flag carrier of South Korea.
Korean Air is a privately owned airline and is a subsidiary of the Hanjin Group.
Some Korean Air aircraft offer in-flight Wi-Fi. Passengers can check availability while flying.
If you require assistance from Korean Air, call (800) 438-5000.
Korean Air has clear baggage policies for both carry-on and checked luggage. For carry-on baggage, passengers are allowed one personal item and one cabin bag, with the total weight of the carry-on luggage not exceeding 10 kg (22 lbs) for economy class. The maximum dimensions for the cabin bag are 55 x 40 x 20 cm (22 x 16 x 8 inches). For checked luggage, passengers are generally allowed to check in one or two pieces of luggage, depending on their route and ticket class. The standard weight allowance for checked luggage is 23 kg (50 lbs) per bag for economy class. Excess baggage fees may apply for luggage exceeding these limits. Korean Air also offers additional luggage options for premium passengers, including higher weight limits and extra pieces.
You can manage your Korean Air flight booking through the airline's official website or mobile app.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 31, 2017. Updated May 24, 2026.
