Korean Air is the largest airline in South Korea. It is in the process of merging with Asiana Airlines.
Korean Air Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Korean Air
What you need to know about Korean Air
- Korean Air’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Korean Air with our insider guide or through our executive contacts.
- Korean Air’s customer service policies are standard. Here are our frequently asked questions about Korean Air.
We receive occasional complaints about Korean Air. Our biggest Korean Air case to date is a fare error that it refused to honor.
Korean Air customer service response times
Korean Air’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Live chat | Korean Air’s live chat support is usually the quickest option for getting help. It is operated by a chatbot. Live chat is available 24/7. |
| Phone support | Korean Air customer service typically responds quickly. Waiting time can range anywhere from 1 to 10 minutes. Customers can call Korean Air at (800) 438-5000. |
| Social media | Korean Air is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Korean Air
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Korean Air’s mailing address
260, Haneul-gil
Gangseo-Gu, Seoul 07505
Korean Air loyalty program
You can join Korean Air’s SKYPASS Club by signing up for an account and earn miles through flights, hotels, car rentals, and affiliated credit cards. Accrued miles can be redeemed for award tickets and seat upgrades, with higher membership classes offering more benefits, including access to SkyTeam airlines and Elite membership based on flight mileage and qualifying flights.
Korean Air social media channels
Korean Air executive customer service contacts
Primary Contact
Dong Lee
Operations Manager
260, Haneul-gil
Gangseo-Gu, Seoul 07505
DLee@koreanair.com
Secondary Contact
Tracy Olivares
Operations Manager
260, Haneul-gil
Gangseo-Gu, Seoul 07505
TOlivares@koreanair.com
Chief Executive
Won Tae Cho
President
260, Haneul-gil
Gangseo-Gu, Seoul 07505
wcho@koreanair.com
Where is Korean Air headquarters?
Korean Air has its global headquarters and offices located in Seoul, South Korea, including Gimpo International Airport.
Does Korean Air fly to the U.S.?
Korean Air offers flights to and from various North American cities including Los Angeles, New York, and Atlanta.
Does Korean Air allow 24-hour cancellation?
Eligible tickets on Korean Air are generally subject to a 24-hour cancellation policy, which allows passengers to cancel their reservations within 24 hours of booking without incurring any fees.
Is Korean Air a partner of American Airlines?
Korean Air is not a direct partner of American Airlines, but both airlines are members of the Oneworld Alliance. This allows it to offer codeshare flights and frequent flyer benefits.
Is Korean Air a U.S. flag carrier?
No, Korean Air is not a U.S. flag carrier; it is the flag carrier of South Korea.
Who is the CEO of Korean Air?
The CEO of Korean Air is Walter Cho.
Is Korean Air private or government-owned?
Korean Air is a privately owned airline and is a subsidiary of the Hanjin Group.
Does Korean Air have WI-FI?
Some Korean Air aircraft offer in-flight Wi-Fi. Passengers can check availability while flying.
How do I contact Korean Air?
If you require assistance from Korean Air, call (800) 438-5000.
What are the baggage policies for Korean Air?
Korean Air has clear baggage policies for both carry-on and checked luggage. For carry-on baggage, passengers are allowed one personal item and one cabin bag, with the total weight of the carry-on luggage not exceeding 10 kg (22 lbs) for economy class. The maximum dimensions for the cabin bag are 55 x 40 x 20 cm (22 x 16 x 8 inches). For checked luggage, passengers are generally allowed to check in one or two pieces of luggage, depending on their route and ticket class. The standard weight allowance for checked luggage is 23 kg (50 lbs) per bag for economy class. Excess baggage fees may apply for luggage exceeding these limits. Korean Air also offers additional luggage options for premium passengers, including higher weight limits and extra pieces.
How do I manage my Korean Air flight booking?
Managing your Korean Air flight booking through the airline’s official website or mobile app. Passengers can make changes to the flight, select seats, request special assistance, or cancel bookings. To manage your booking online, visit the Korean Air website and log in to your account or use the booking reference number and passenger details. From there, you can update flight information, change your itinerary, or add extra services. Korean Air also offers flexible booking options, allowing customers to modify travel plans. Additionally, passengers can check in online up to 36 hours before departure, select or change seats, and view flight status updates.
How to get professional help with your Korean Air problem
If you need help with Korean Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.