Jet Airways

We receive occasional complaints about Jet Airways. Here's a reader who struggled months to get his refund.

Telephone
Main : 91 22 6121 1000
Customer service : 91 22 3989 3333
Toll Free : 1-877-835-9538
Toll Free : (877) 835-9538
Mailing address
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
Website
jetairways.com/en/US/Home.aspx

What you need to know about Jet Airways

We receive occasional complaints about Jet Airways. Here's a reader who struggled months to get his refund.

How to resolve a problem with Jet Airways

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Jet Airways customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ms. Manasi Bhatia
Manager – Guest Relations
+91 22 6121 2300
Secondary
Ms. Deepika Poojary
Head of Guest Relations
Secondary
Ms. Sonu Kripalani
Sr. Vice President – Guest Experience (including Guest Relations)
Chief Executive
Amit Agarwal
Chief Executive officer

Frequently asked questions about Jet Airways

No. Jet Airways plans to resume operations in 2024.
Jet Airways was suspended in 2019 due to financial and operational issues stemming from debt.
No. At the moment, Jet Airways is not operating any flights.
Jet Airways is in the process of resuming operations after a period of suspension.
The Jalan Kalrock Consortium has announced its acquisition of Jet Airways and is currently working towards resuming operations.
The international contact number for Jet Airways is +91-22-3989-3333.

Outdated info? Report it here