Jet Airways Customer Service Contact Support Via Phone Email Exec Contacts

Jet Airways (India) Limited provides passenger and cargo air transportation services. It operates through two segments, Air Transportation and Leasing of Aircraft. The company also leases aircrafts. It operates flights to 66 destinations in India and international countries, including Abu Dhabi, Amsterdam, Bahrain, Bangkok, Colombo, Dammam, Dhaka, Doha, Dubai, Hong Kong, Jeddah, Kathmandu, Kuwait, London Heathrow, Muscat, Paris, Riyadh, Sharjah, Singapore, and Toronto. As of December 8, 2016, the company had a fleet of 114 aircraft. Jet Airways (India) Limited was founded in 1992 and is based in Mumbai, India.

Responsiveness rating

3/5

Jet Airways often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Jet Airways

We receive occasional complaints about El Al. Here's a reader who struggled months to get his refund.

How to resolve a problem with Jet Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
https://www.jetairways.com/en/US/Home.aspx

Phone Contacts

Main: 91 22 6121 1000
Customer Service: 91 22 3989 3333
Toll Free: 1-877-835-9538
International: +91 (city code) 39893333

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

LinkedIn page:

Executive Contacts

Primary Contact
Ms. Manasi Bhatia
Manager - Guest Relations
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
+91 22 6121 2300
[email protected]

Secondary Contact
Ms. Deepika Poojary
Head of Guest Relations
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
[email protected]

LinkedIn page:

Ms. Sonu Kripalani
Sr. Vice President - Guest Experience (including Guest Relations)
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
[email protected]

Chief Executive
Amit Agarwal
Acting Chief Executive Officer & Chief Financial Officer
Siroya Centre Sahar Airport Road Andheri (East)
Mumbai, Maharashtra, India 400099
[email protected]