Air New Zealand

Air New Zealand Limited is the national airline of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 21 domestic and 31 international destinations in 16 countries around the Pacific Rim and the United Kingdom. It is a member of the Star Alliance.

185 Fanshawe Street
Auckland 1142, New Zealand 2105

Phone Contacts

Main: +64 800 737 000
Customer Service: 1-800-262-1234
Toll Free: 1-800-242-3038
International: +64 (0)9 366 2929

Baggage services: 1-866-767-2247 press 8

Fax: +64 (0)9 256 3531

Email Contacts

[email protected]

Company Contact Form

Social Media Contacts


Company Twitter (USA)

Company LinkedIn

Executive Contacts

Primary Contact
Atishma Kumar
Customer Journey Manager
Quay Tower
29 Customs Street West
Auckland, New Zealand 1010
[email protected]


Secondary Contact
Mike Tod
Chief Marketing & Customer Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]

Cam Wallace
Chief Revenue Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]

Wallace’s responsibilities include contact centres.

Chief Executive
Christopher Luxon
Chief Executive Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]

Last updated: February 24, 2019.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.