Air New Zealand Customer Service Contacts

Air New Zealand is the national airline of New Zealand. Based in Auckland, the airline operates flights to domestic and international destinations in and around the Pacific Rim and the United Kingdom.

How to reach a person at Air New Zealand

Customer Service:  (800) 262-1234

Air New Zealand Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Air New Zealand

We occasionally hear from unhappy Air New Zealand customers. Usually, they have a problem with a ticket refund.

How to resolve a problem with Air New Zealand

Don’t be afraid to ask an executive if you have a problem. Air New Zealand’s fast response times have earned it one of the highest ratings among airlines.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Air New Zealand’s mailing address

185 Fanshawe Street
Auckland 1142, New Zealand 2105

Air New Zealand’s social media channels


Air New Zealand’s executive customer service contacts

Primary Contact
Leanne Geraghty
Chief Customer and Sales Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]
+64-21 529 864

Secondary Contact
Richard Thomson
Chief Financial Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]

185 Fanshawe Street
Auckland 1142, New Zealand 2105

Or you may use this email to reach his assistant: [email protected]

Chief Executive
Greg Foran
Chief Executive Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]

Frequently asked questions about Air New Zealand

What are the contact details for Air New Zealand's customer service?

The contact details for Air New Zealand customer service:

Main: (800 737 000

Customer service:  (800) 262-1234

Tollfree: (800) 242-3038

International: +64 (0)9 366 2929

Baggage services: (866) 767-2247 press 8

Does Air New Zealand customer service have an online contact form?

Yes, you can use the contact form by clicking here: company contact form.

Is Air New Zealand operated by United?

United Airlines is one of the original members of the Star Alliance. Recently, they’ve teamed up with Air New Zealand to work together on flights between New Zealand and the United States. This means they’ll share flight codes and coordinate services to make traveling between these two countries smoother for passengers.

Does Air New Zealand have an international telephone number?

Yes, you can contact them on +64 9 357 3000.

What is Air New Zealand's customer service operating hours?

Air New Zealand customer service is available 24/7.

How to get professional help with your Air New Zealand problem

If you need help with Air New Zealand, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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