Air New Zealand is the national airline of New Zealand. Based in Auckland, the airline operates flights to domestic and international destinations in and around the Pacific Rim and the United Kingdom.
Responsiveness rating
What you need to know about Air New Zealand
We occasionally hear from unhappy Air New Zealand customers. Usually, they have a problem with a ticket refund.
How to resolve a problem with Air New Zealand
Don't be afraid to ask an executive if you have a problem. Air New Zealand's fast response times have earned it one of the highest ratings among airlines.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
185 Fanshawe Street
Auckland 1142, New Zealand 2105
https://www.airnewzealand.com/
Phone Contacts
Main: +64 800 737 000
Customer Service: 1-800-262-1234
Toll Free: 1-800-242-3038
International: +64 (0)9 366 2929
Baggage services: 1-866-767-2247 press 8
Fax: +64 (0)9 256 3531
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Leanne Geraghty
Chief Customer and Sales Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
+64-21 529 864
[email protected]
Secondary Contact
Richard Thomson
Chief Financial Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]
185 Fanshawe Street
Auckland 1142, New Zealand 2105
Or you may use this email to reach his assistant: [email protected]
Chief Executive
Greg Foran
Chief Executive Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
[email protected]
This contact was published on January 4, 2017 and updated on November 13, 2023.
