Air New Zealand

Air New Zealand is the national airline of New Zealand. Based in Auckland, the airline operates flights to domestic and international destinations in and around the Pacific Rim and the United Kingdom.

Telephone
Customer service : (800) 262-1234
Fax :+64 (0)9 256 3531
Email
Mailing address
185 Fanshawe Street
Auckland 1142, New Zealand 2105
Website
airnewzealand.com

What you need to know about Air New Zealand

We occasionally hear from unhappy Air New Zealand customers. Usually, they have a problem with a ticket refund.

How to resolve a problem with Air New Zealand

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Air New Zealand customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jeremy O’Brien
Chief Customer and Sales Officer
+64-21 529 864
Secondary
Richard Thomson
Chief Financial Officer
Chief Executive
Greg Foran
Chief Executive Officer

Frequently asked questions about Air New Zealand

Customer service:  (800) 262-1234

Tollfree: (800) 242-3038

International: +64 (0)9 366 2929

Baggage services: (866) 767-2247 press 8

Fax: +64 (0)9 256 3531

flightcomment@airnz.co.nz

Yes, you can use the contact form by clicking here: company contact form.
United Airlines is one of the original members of the Star Alliance. Recently, they've teamed up with Air New Zealand to work together on flights between New Zealand and the United States. This means they'll share flight codes and coordinate services to make traveling between these two countries smoother for passengers.
Yes, you can contact them on +64 9 357 3000.
Air New Zealand customer service is available 24/7.

Outdated info? Report it here