Air New Zealand is the national airline of New Zealand. Based in Auckland, the airline operates flights to domestic and international destinations in and around the Pacific Rim and the United Kingdom.
Air New Zealand Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Air New Zealand
We occasionally hear from unhappy Air New Zealand customers. Usually, they have a problem with a ticket refund.
How to resolve a problem with Air New Zealand
Don’t be afraid to ask an executive if you have a problem. Air New Zealand’s fast response times have earned it one of the highest ratings among airlines.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Air New Zealand’s mailing address
185 Fanshawe Street
Auckland 1142, New Zealand 2105
Air New Zealand’s executive customer service contacts
Primary Contact
Jeremy O’Brien
Chief Customer and Sales Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
Jeremy.obrien@airnz.co.nz
+64-21 529 864
Secondary Contact
Richard Thomson
Chief Financial Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
richard.thomson@airnz.co.nz
185 Fanshawe Street
Auckland 1142, New Zealand 2105
Or you may use this email to reach his assistant: megan.duthie@airnz.co.nz
Chief Executive
Greg Foran
Chief Executive Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
greg.foran@airnz.co.nz
What are the contact details for Air New Zealand's customer service?
Main: (800 737 000
Customer service: (800) 262-1234
Tollfree: (800) 242-3038
International: +64 (0)9 366 2929
Baggage services: (866) 767-2247 press 8
Fax: +64 (0)9 256 3531
Does Air New Zealand customer service have an online contact form?
Yes, you can use the contact form by clicking here: company contact form.
Is Air New Zealand operated by United?
United Airlines is one of the original members of the Star Alliance. Recently, they’ve teamed up with Air New Zealand to work together on flights between New Zealand and the United States. This means they’ll share flight codes and coordinate services to make traveling between these two countries smoother for passengers.
Does Air New Zealand have an international telephone number?
Yes, you can contact them on +64 9 357 3000.
What is Air New Zealand's customer service operating hours?
Air New Zealand customer service is available 24/7.
How to get professional help with your Air New Zealand problem
If you need help with Air New Zealand, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
