Case Dismissed Archives

‘Unless your mother is dead, there’s nothing we can do and this conversation is over’

December 7, 2023March 28, 2018 by Christopher Elliott

When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.

Mary Mason doesn't want to pay for the clutch failure on her Easirent rental; and after you hear her story, you'll understand why.

Is the clutch failure on my rental car my fault?

August 27, 2023March 23, 2018 by Christopher Elliott

Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why.

You can’t negotiate your Hotwire discount after you click confirm

November 27, 2023March 16, 2018 by Christopher Elliott

Just in case you’re wondering, you can’t negotiate your Hotwire discount after you click confirm.

Eden Benbow found that out the hard way when she recently booked a Hotwire “blind” deal. Once Hotwire revealed the name of her hotel and the rate, she discovered she hadn’t gotten such a good deal. And she asked Hotwire to do better.

An Expedia cancellation is free, except for you

October 10, 2023March 8, 2018 by Christopher Elliott

Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.
The online agency promoted a free cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.

She figured wrong — and now she’s stuck with several rooms she can’t use.

Drunks on the plane annoyed this passenger

I did not pay to hear drunks on the plane!

November 6, 2023March 4, 2018 by Christopher Elliott

On her recent American Airlines flight, Patricia Simon was forced to endure the antics of a crowd of drunks on the plane. Now she wants to know if she can get a refund.

I know what American Airlines will say if I bring Simon’s case to it.

No.

If I move, do I still have to pay an early termination fee?

March 2, 2018 by Christopher Elliott

Marah Henning’s father has to move, and that’s a problem. Just a few months ago, he ordered new Internet service. Now he’s stuck with a $300 early termination fee he must pay.

Banned from eBay and he doesn't know why

Banned from eBay! (and no one will tell me why)

September 28, 2022February 23, 2018 by Christopher Elliott

Wynn Medinger is banned from eBay and he doesn’t know why. Can our advocates get him some answers from the e-commerce giant?

This MoneyBack Mexico case is a red-flag-a-palooza! So why did we take it?

February 2, 2018 by Christopher Elliott

Victoria Grzesiakowski’s case had more red flags than a Soviet military parade.

For starters, her problem happened on a cruise and it involved jewelry. One of the players was a shady Mexican company that would register a 9.0 on the scam Richter scale, if there was such a thing. And it was being handled by a surrogate, her daughter, because Grzesiakowski is 91 and doesn’t have an email address.

If Expedia says your return flight costs $1,668, believe it. Otherwise this could happen to you.

January 18, 2018 by Christopher Elliott

Johnna Keen’s story of her return flight is a cautionary tale about ticket change fees and airline logic. But mostly, it shows that people don’t trust anything they see anymore, when it comes to travel. And that could be an even bigger problem.

Why a verbal contract is worthless on Airbnb

December 15, 2017 by Christopher Elliott

Andrew Laughlin’s circumstances are unfortunate. First, he lost his home to a hurricane this summer. Then he needed to spend three months in Houston for cancer treatment.

And then, Airbnb kicked him out of his rental.

At least that’s how he sees it.

Don't Miss a Story!