Maybe your travel standards are too low
Incredible customer service used to be more or less synonymous. Shocked by how far standards had fallen when it comes to travel.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
How to navigate the child-unfriendly skies
What is it with airlines and kids these days? Whether it’s an air carrier trying to squeeze more reservation fees.
What to do about knee offenders and other “me first” passengers
“Safety first” may be the American travel industry’s unofficial slogan, but for some travelers, it’s more like “Me first!”
Is travel hacking smart – or unethical?
I’m all in favor of smart travel strategies, but there’s a difference between being an enlightened passenger and being a liar.
Two cheers for all those airline mergers
Two cheers for all those airline mergers. When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
Admit it, you don’t care what the TSA does to you anymore!
The TSA is having a heckuva summer. From a new “trusted” traveler system it’s pushing on passengers, to a peculiar new rule.
Bait-and-switched into booking a summer “bargain”? Then read this
He just tried to book a four-night tour online from Icelandair, advertised at $1,073, including flights then the price jumped to $2,600.
Losing TSA Pre-Check is easy, but just try getting it back
The TSA can’t stop talking about its new Pre-Check program, it offers air travelers preferred screening status.