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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
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Commentary

Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.

The complimentary amenity kits on Amtrak's Empire Builder service from Chicago, Seattle and Los Angeles to Seattle vanished forever.

Amtrak goes off the rails for some passengers

January 27, 2024June 14, 2014 by Christopher Elliott

… Read more

Categories Commentary
OK, here's an easy question: What's an airline ticket? They've redefined an airline ticket - it's time to fix that.

They’ve redefined an airline ticket – it’s time to fix that

January 27, 2024June 7, 2014 by Christopher Elliott

… Read more

Categories Commentary
Airline frequent-flier programs may be useless, but some are more useless than others. The most useless frequent-flier programs revealed

The world’s most useless frequent-flier programs revealed

January 26, 2024May 31, 2014 by Christopher Elliott

… Read more

Categories Commentary
Will the real airfare transparency bill please stand up? Passengers may be forgiven for asking that question last week.

Look out! Here comes the airfare transparency bill war

January 26, 2024May 24, 2014 by Christopher Elliott

Will the real airfare transparency bill please stand up? Passengers may be forgiven for asking that question last week.

Categories Commentary
Have you seen the stories about the "miracle" of social media and how real-time social media platforms can lead to superior customer service.

Have companies stopped listening to us online?

January 26, 2024May 21, 2014 by Christopher Elliott

… Read more

Categories Commentary
Mentioning the words "airline" and "luggage" in the same sentence is one of the fastest ways to start an argument.

Yo, mind your luggage manners!

October 2, 2024May 17, 2014 by Christopher Elliott

… Read more

Categories Commentary
What a shame about travel!

You’re not so special! The hidden messages of the airline industry

September 30, 2024May 13, 2014 by Christopher Elliott

… Read more

Categories Commentary
Travel companies lie to you all the time. Why can't you lie right back? That's the provocative question raised by the Transparent Airfares.

If they lie to us, why can’t we lie back?

January 26, 2024May 10, 2014 by Christopher Elliott

… Read more

Categories Commentary
I’m writing this at the end of a long road trip, a journey on which I’ve encountered some of the best and worst service imaginable.

The three kinds of hospitality you’ll encounter on the road

January 26, 2024May 7, 2014 by Christopher Elliott

… Read more

Categories Commentary
Your high-rise hotel isn't about to sprout wings and fly off into the sunset. But you might forgive him for thinking the Bellagio wants to.

Airline rules, coming to a hotel near you

January 26, 2024April 26, 2014 by Christopher Elliott

… Read more

Categories Commentary
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