Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Why you shouldn’t accept your airline’s apology
If you’ve experienced a recent flight delay or service disruption, then you probably know that for better or worse, no one says “I’m sorry” like an airline.
What’s wrong with TSA airport security?
If airport security is so good, why do passengers feel so bad?
OK, here’s what we should allow on plane …
Can we look past this ridiculous debate about cellphones on planes? Can we ignore, for a moment, the breathless opinion polls, the pompous declarations by airlines that they’d never allow wireless chatter in their cabins, and the heated discussions you’ve read in your favorite travel blog?
Are hotel resort fees on their way out the door?
Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
Why can’t foreign airlines fly in America?
Try not to laugh too loudly the next time a flight attendant makes one of those pre-flight announcements to thank you for your business and say, “We know you have a choice in airlines.”
Maybe good airline service is possible after all
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.