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Elliott Report

Elliott Report

  • Home
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Commentary

Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.

How often is your no-name regional airline late? How many bags does your "ultra" low-cost carrier lose? It's none of your business.

What are the little secrets your airline keeps?

January 27, 2024July 19, 2014 by Christopher Elliott

… Read more

Categories Commentary
The TSA can't stop talking about its new Pre-Check program, it offers air travelers preferred screening status.

Losing TSA Pre-Check is easy, but just try getting it back

January 27, 2024July 12, 2014 by Christopher Elliott

The TSA can’t stop talking about its new Pre-Check program, it offers air travelers preferred screening status.

Categories Commentary
Jennifer Devereaux is no longer angry at JetBlue Airways for what happened to her 3-year-old daughter, Summer.

Has JetBlue changed its stripes?

January 27, 2024July 5, 2014 by Christopher Elliott

… Read more

Categories Commentary
Ever wondered if you're getting the lowest airfare or the best possible routing when you buy a plane ticket though a travel agent?

Is your travel agent biased?

January 27, 2024June 28, 2014 by Christopher Elliott

… Read more

Categories Commentary
Is Aruba part of the United States? I'm not the one asking. Hank Roden, a fine art photographer and it's more of a rhetorical question.

Why are airlines redefining national borders?

January 27, 2024June 21, 2014 by Christopher Elliott

… Read more

Categories Commentary
The complimentary amenity kits on Amtrak's Empire Builder service from Chicago, Seattle and Los Angeles to Seattle vanished forever.

Amtrak goes off the rails for some passengers

January 27, 2024June 14, 2014 by Christopher Elliott

… Read more

Categories Commentary
OK, here's an easy question: What's an airline ticket? They've redefined an airline ticket - it's time to fix that.

They’ve redefined an airline ticket – it’s time to fix that

January 27, 2024June 7, 2014 by Christopher Elliott

… Read more

Categories Commentary
Airline frequent-flier programs may be useless, but some are more useless than others. The most useless frequent-flier programs revealed

The world’s most useless frequent-flier programs revealed

January 26, 2024May 31, 2014 by Christopher Elliott

… Read more

Categories Commentary
Will the real airfare transparency bill please stand up? Passengers may be forgiven for asking that question last week.

Look out! Here comes the airfare transparency bill war

January 26, 2024May 24, 2014 by Christopher Elliott

Will the real airfare transparency bill please stand up? Passengers may be forgiven for asking that question last week.

Categories Commentary
Have you seen the stories about the "miracle" of social media and how real-time social media platforms can lead to superior customer service.

Have companies stopped listening to us online?

January 26, 2024May 21, 2014 by Christopher Elliott

… Read more

Categories Commentary
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