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Elliott Report

Elliott Report

  • Home
  • Features
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Commentary

Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.

Cristina Criado's flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain -- and if so, how much?

My flight never made it to Lima. Why won’t American Airlines get my refund approved?

March 25, 2024January 30, 2023 by Christopher Elliott

Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?

Categories Advocacy, Commentary
If you're the victim of a hotel billing error, check out these proven strategies for getting your money back quickly.

This is how to fight a hotel billing error — and win

November 18, 2025September 9, 2022 by Christopher Elliott

… Read more

Categories Commentary
What can you do when your AT&T bill is wrong? You have several options for fixing your bill and getting all your money back. Here they are.

My AT&T bill is wrong. How do I fix this $499 mistake?

January 21, 2024June 21, 2022 by Christopher Elliott

… Read more

Categories Commentary
Have you been the target of an antivirus protection scam?If you've received an invoice for antivirus protection, the answer is likely "Yes."

That invoice for antivirus protection is a scam

January 22, 2024August 26, 2021 by Christopher Elliott

Have you been the target of scammers pretending to renew your antivirus protection on your computer? Here’s how to spot the signs of this scam.

Categories Commentary
Critics have called the Better Business Bureau (BBB) a scam and a ripoff -- an aging nonprofit organization that extorts companies.

How any company could get a false F rating from the BBB

March 20, 2024August 4, 2021 by Christopher Elliott

… Read more

Categories Commentary
This traveler says Carnival offered her a full refund of her deposit or a future cruise credit last year. But now it won't give her either.

Where is the $750 Carnival cruise refund promised to me?

November 8, 2025July 26, 2021 by Christopher Elliott

… Read more

Categories Commentary
Companies betray their customers every day. That's been especially true during the pandemic. Here's what you can do about it.

Companies have betrayed you. Here’s how to deal with it

January 22, 2024July 7, 2021 by Christopher Elliott

… Read more

Categories Commentary
Warning: Car rental smoking fees are on the rise. If you rent a vehicle, you could be next -- whether you smoke or not.

Car rental smoking fees are on the rise. Here’s how to avoid them

October 28, 2024June 2, 2021 by Christopher Elliott

… Read more

Categories Commentary
What should you do about mandatory tips and other service fees served to you after the pandemic? I have some ideas.

What to do about mandatory restaurant tips and other pesky service fees

January 22, 2024May 28, 2021 by Christopher Elliott

… Read more

Categories Commentary
Mary Barbuto wants to know why travel is so expensive right now -- specifically, for rental cars. She's not going to like the answer.

Why is travel so expensive now? You probably won’t like this answer

January 22, 2024May 19, 2021 by Christopher Elliott

… Read more

Categories Commentary
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