Enterprise, Seven Corners and Southwest Airlines Win 2021 Customer Service Award

SEDONA, Ariz., Jan. 18  — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.  Read more “Enterprise, Seven Corners and Southwest Airlines Win 2021 Customer Service Award”

Just in time! Here is some expert winter driving advice

Looking for some expert winter driving advice? Here it is — and just in time for 2021!

Of course, getting behind the wheel in below-freezing conditions probably isn’t your idea of fun. Even the most experienced motorists slide around on icy roads as if they just graduated from driving school. But you can have a better road trip this winter without losing your cool, say experts.

No one knows for sure what kind of winter weather lies ahead. But the good news is that forecasters are predicting a mild winter for 2021 in most areas of North America. However, since predictions are not always reliable you should still prepare yourself for the worst. Here’s how. Read more “Just in time! Here is some expert winter driving advice”

Social distancing on a plane? This is how to do it

Are you wondering about how to conduct social distancing on your next plane trip? Then here is the information you need. (Reprint) Read more “Social distancing on a plane? This is how to do it”

Never invite an eBay buyer to your house. This is why

If you’re an eBay seller and a local buyer asks to pick-up an item at your house, should you let them? The answer is no and Steven Sanderson can tell you exactly why. An elaborate scam involving eBay and Paypal led an iPad thief directly to his front door. The brazen predator came disguised as a friendly customer willing to purchase the digital device from Sanderson for top dollar. But it was weeks before the fraudulent nature of this transaction became clear.

Now Sanderson’s iPad is gone and so is the money he made by “selling” it on eBay. He blames PayPal for this fiasco and wants our help getting his $650 back. But who really is responsible here? (Reprint) Read more “Never invite an eBay buyer to your house. This is why”

Travel and money: Here’s everything you ever wanted to know (and more)

Money may be the last thing you think about when you’re planning a trip. But the moment you arrive at your destination, you’ll make up for the oversight. Money exchange booths and the ATMs offering local currency greet you at the terminal. And you’ll have to decide what to do about travel and money. Read more “Travel and money: Here’s everything you ever wanted to know (and more)”

How to quickly lose $1,100 in a Walmart shopping scam

If you receive an unsolicited job offer from Walmart that involves shopping and getting paid big bucks to do it, it’s certainly a scam. But when Michele Turner received such an invitation, she was sure she had found the perfect way to make some extra cash. Unfortunately for her, there was a thief on the other end of that email who was about to reel Turner into an expensive mystery shopper scam. And the only person about to make some extra cash was that predator.

Now Turner is hoping that the Elliott Advocacy team can help retrieve the over $1,100 she lost during this fiasco. But how?

Read more “How to quickly lose $1,100 in a Walmart shopping scam”

I locked myself out of my Airbnb! I want a refund

What happens if you lock yourself out of your Airbnb rental thousands of miles from home? Will your host or the caretaker immediately come and rescue you?

Xiamin Qi recently discovered the answer to both questions after she locked herself out of her Airbnb rental in Barcelona. Despite the host warning her about the self-locking feature of the front door, she says jet lag caused an oversight. That fatigue caused Qi to walk out of the building and leave the keys inside.

Now she is asking the host to refund $500 for her trouble. But is this a reasonable request? (Reprint) Read more “I locked myself out of my Airbnb! I want a refund”

Can my guide cancel my trip to Italy and keep my money too?

When coronavirus started closing down Italy, Meryl Silver wondered if she would be forced to cancel her upcoming trip. She didn’t have to wait long for an answer. In early March, the private photographer who was hosting the workshop she was to attend, announced he was “rescheduling” the event. So why won’t he return her $1,200 deposit? (Reprint) Read more “Can my guide cancel my trip to Italy and keep my money too?”

The rule of customer misinformation: What companies don’t want you to know

Frontier Airlines thought Albert Cohen was clueless. But he wasn’t. When the airline canceled his recent round-trip flight from Cleveland to Phoenix, a representative told him his only option was to accept a flight voucher for $226. And by doing so, the airline illustrated one of the biggest unwritten rules about customer service: the rule of customer misinformation. Read more “The rule of customer misinformation: What companies don’t want you to know”