New airline rules address tarmac delays, retroactive contract changes, disclosures
Our friends at the Transportation Department have unleashed a blizzard of airline rule changes on us this morning.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Oops! Unredacted TSA manual released; “full review” underway by agency
The Transportation Security Administration is promising a “full review” after the release of an unredacted version of its Screening Management Standard Operating Procedures over the weekend.
Clear Airfares Act of 2009 aims to expose hidden fees and taxes
Ever wished there was a law that forces airlines to disclose all extras on their tickets? Right up front. While you’re shopping for flights.
Thank you! United fixes “last vacation” for terminal cancer patient
Here’s a heart-warming story for the Thanksgiving holiday: James Thomson and a longtime friend, who is suffering from terminal cancer, ran into trouble with their flights from San Francisco to Bali. One leg of Thompson’s flight was canceled, which threatened to end his friend’s final vacation.
Southwest Airlines strikes out in airline food survey; Continental tops the list
Airline food. No, that’s not the punchline to a joke.
Hawaiiana hotel forecloses, taking guest’s $2,541 deposit with it
The foreclosure crisis isn’t just affecting homeowners. It’s also hitting hotel guests.
“CheapoAir bargain made my mother cry”
And they were not tears of joy at having found a bargain. Elizabeth Hutton’s mother, Mary Ellyn, bought a round trip ticket from Cincinnati to Tallinn, Estonia, with stopovers in Newark and Stockholm. But something was wrong with the reservation, and she had to pay for another flight.
Sorry, wrong address: Enterprise car rental turns down Expedia customer at the counter
Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?
Help! My airline charged me for a car seat — and it’s keeping the money
There are certain items for which domestic airlines will probably never charge, like strollers and child safety seats. Cashing in on babies is just seen as tacky by most airline passengers. So when Continental Airlines inadvertently charged Greg Sykes for his child’s car seat, he expected a quick refund.