I terminated my cell phone service, but where’s my credit?
Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair? I need your help with a refund.
Christopher Elliott
How do you get a company to bend to your will?
Would you share with your readers how you do this and your procedures and techniques? That way, we would have better tools to work with.”
What can a Benedictine monk teach United Airlines about customer service? A lot
When you get a complaint from someone with the title “Imam,” “Rabbi” or “Reverend,” you assume something has gone wrong.
What should I do with all of these Lenovo cases?
Today marks the beginning of a new journey, as Elliott becomes a general consumer advocacy site. “Should I Take This Case?”
Dad’s sick – why won’t Allianz cover Mom’s claim?
Chris James’ mother cancels her vacation after his father falls ill. Why won’t Allianz cover her insurance claim?
Sprint doubled my tablet bill – what should I do?
Why are his Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
Why won’t InterContinental Hotels honor its “best” price guarantee?
A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.
Should car rental companies profit from toll roads?
Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.
Where’s the refund for our second honeymoon, US Airways?
Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.
He paid for a first-class seat, but it didn’t last all the way to Portland
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew on US Airways. “Scammed at worst.”