Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

The truth about airline lies (can you handle it?)

February 5, 2024September 5, 2015 by Christopher Elliott

The busiest summer for air travel is almost over. But for many passengers, this flying season was the lyin’ season.

Downgraded on my Priceline flight

July 24, 2024September 4, 2015 by Christopher Elliott

Douglas thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. Now Priceline has bad news for him.

Mom’s cell phone doesn’t work — why won’t Verizon release her?

February 5, 2024September 3, 2015 by Christopher Elliott

Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.

Is Vacasa’s cancellation policy fair?

February 5, 2024September 1, 2015 by Christopher Elliott

All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute.

A real lost luggage whodunnit

February 13, 2024August 31, 2015 by Christopher Elliott

If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing? It’s an odd problem.

All Pablo Svirsky wanted was a small refrigerator at his hotel in for his wife, Carolyn. She needed a place to store her breast milk.

Do nursing moms need new rights?

February 5, 2024August 30, 2015 by Christopher Elliott

All Pablo Svirsky wanted was a small refrigerator at his hotel in for his wife, Carolyn. She needed a place to store her breast milk.

What to do about hotel renovation hassles

February 5, 2024August 29, 2015 by Christopher Elliott

As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore.

A decade after Hurricane Katrina, New Orleans is back

February 5, 2024August 28, 2015 by Christopher Elliott

In 2004, 10.1 million visitors spent a total of $4.9 billion in New Orleans, according to The New Orleans Tourism Marketing Corporation

Look before you book on Priceline

July 24, 2024August 28, 2015 by Christopher Elliott

John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close.

I’m no pirate, so why is Microsoft treating me like one?

February 5, 2024August 27, 2015 by Christopher Elliott

Josh Weaver’s activation code for his Microsoft product no longer works. Why can’t he get it reactivated?