Hey Verizon, what happened to those discounts you promised?
Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t it honoring its agreement?
Christopher Elliott
Honest passenger withdraws complaint after reviewing her paperwork
Janice contacted me recently to ask for help with a Princess Cruise case and after some consideration, she asked me to not get involved.
Left at the wrong airport by airline after a cancellation
Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.
Should the government regulate loyalty programs?
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.
Is it time for minimum airline seat standards?
A wave of airline incidents has exposed the problem like a threadbare economy class seat on an aging puddle jumper.
Hang on, this hotel doesn’t exist!
Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who should she call?
Help, my Cardcash gift card is bogus!
Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?
She says she paid for a first-class ticket, so why didn’t she get one?
When Gloria Brimley booked a flight through Cheaptickets, she thought she was getting a cheap first class seat.
Does flying poodle deserve a straight answer about his carrier?
Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. They pay a $125 pet carry-on fee, and the trio boards the plane.
Allergic to cats or dogs? Read this before you fly
Some airline passengers are more equal than others. But what happens when you suffer from allergies and the other passenger is a dog or cat?