Why did CenturyLink cut off my Internet service?
When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online?
Christopher Elliott
Another $72 in taxes for my hotel? But I thought we already paid!
When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees.
Trip Mate cuts it close with definition of “pre-existing” condition
It doesn’t take much to incite the commenters on this site to recommend travel insurance. And while it’s true that a good insurance policy can protect your vacation investment, there are always exceptions like John Yuken.
Which presidential candidate will be better for consumers?
Here’s a safe topic for Saturday morning: With only a few days before the presidential election, how do the candidates feel about you, the American consumer?
Hotels.com left us waiting in the rain for our room
Gail Jaworski’s room isn’t ready when she and her husband arrive in Barcelona, Spain, and they’re left waiting in the rain. Although they eventually check in, she wonders: Who’s responsible for this late check-in?
Why hotels are happy to accommodate guest requests — up to a point
When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a “woody cedar and vanilla” scent called White Tea. It’s a pleasant smell to most guests, but not to him.
My grocery store rebate is missing in action — can you help me retrieve it?
When Melissa Drozdowski’s MillerCoors grocery rebate never arrives, she considers taking legal action against the company. Can a consumer advocate fix this — or should she file a lawsuit?
Can’t go to Florida — can I get back my fare saver code from Southwest Airlines?
James Cheung’s family vacation is washed out because of Hurricane Matthew. So is his Southwest Airlines 50-percent discount that he received after this summer’s IT meltdown. Can our advocacy team recover it?
There’s a hurricane coming, but Spirit Airlines has a hand out
With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?