How my kids taught me to be a better consumer advocate
How good are your reading comprehension skills? How patient are you? How willing are you to forgive other people’s shortcomings?
Christopher Elliott
Why won’t American Airlines refund my son’s airfare?
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?
Are you a rude passenger? Here’s what to do before you board — and what not to do
It’s the complainers that make travelers such as Randall Kessler complain — specifically, the folks who shuffle around the airport waiting area, griping about something over which neither they nor their airline has any control.
Transportation department taps brakes on proposed regulation requiring disclosure of airline fees
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation.
Avoid the worst products ever with these insider strategies. (Trust me, you’ll want to)
If you ask me, the shoddiest products on earth are toys. I don’t mean that in a derogatory sense — as in, they advertised a computer, but instead they sold me a toy. I mean a literal toy.
How to kiss a giraffe and save a baby elephant
Editor’s note: After Thursday’s story about being delayed on our way from Nairobi to Orlando, several readers asked about our trip. Here’s my report.
I don’t “trust the Midas touch” anymore!
Skyye Watson’s Nissan Rogue vibrated when she stepped on the gas pedal, an annoying but fixable problem. In the process, her faith in Midas has been shaken — and despite our advocacy team’s best efforts, we can’t repair the damage.
I canceled my AT&T service, so why am I still being billed?
Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How to get rid of them?
Driving along the Trans-Canada Highway isn’t a road trip. It’s a family culinary tour
The Trans-Canada Highway stretches nearly 5,000 miles and crosses six time zones. If you’re in a rush, you can probably drive it in a week. But add a temperamental SUV, two working parents and three school-age kids, and it turns into a month-long adventure.
The TSA’s new pat-downs get too personal for some
When Barbara Leary went through the full-body scanner at Manchester-Boston Regional Airport recently, her hip replacements set off the alarm. She was directed to another line, where she underwent a physical search by a Transportation Security Administration agent.