The four most dangerous words a consumer can hear
You can always cancel. Those are the four most dangerous words a consumer can hear. They’re often preceded by: “Don’t worry!”
Christopher Elliott
It has been four months — where is my reimbursement check from Iberia?
When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help?
Waiting for the end in Alaska
In Alaska, they save the best for last.
Whether it’s the final boat tour of a glacier, the last nights in a cabin outside a remote national park, or the final Inside Passage cruise of the season, the Last Frontier loves its endings.
Shut out of my inn in Montreal
When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel?
It’s mom vs. Frigidaire. Who will win?
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance?
Am I not entitled to a ticket credit, Virgin Atlantic?
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.
For travelers, chatbots and AI can’t quite take you there
Ask any technology expert about the future of artificial intelligence (AI) in travel and they’ll breathlessly tell you we’re on the verge of a revolution.
Aspire to travel the world? Read this before you go
Nothing changes you like travel does. I know, because after 26 years of suburban stability, I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it.
We need these consumer laws now
If you’ve ever said, “There ought to be a law,” then you’re one of a million frustrated consumers. And you are not alone.
Alaska road trip offers a rare look at the last frontier
If you really want to see Alaska, you need wheels.
Most visitors come to the Last Frontier on a cruise ship or a plane. A motorcoach picks them up at the airport and delivers them to a hotel, to an airstrip or a national park, and they only see a small sliver of this state.
It’s a beautiful sliver, to be sure — but too small considering Alaska’s vast size.