Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

♬ It’s the most frustrating time of the year — to fly♪

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The flying experience is worse than it was five years ago, and the worst time of the year to fly is now, according to a new survey.

But you probably didn’t need a survey to tell you that. And yet, here we are with a new Morning Consult research, commissioned by the U.S. Travel Association, a trade association that almost never says a bad word about airlines.

Merry Christmas, indeed.

What does the Wild Thing really mean?

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This is the Wild Thing. It’s a fun, practical luggage ID made by our friends at Pomchies right here in my home state of Arizona. I’ve given away this frilly fabric accessory, called a Pom ID, to supporters of my website for the last few years.