This oven’s a dud. Why won’t KitchenAid fix it?
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out.
Christopher Elliott
How do you know you have a good consumer lawyer? Here are the signs
Diana Winkler suspected she’d found a great lawyer for her consumer case. The telltale signs were there: His genuine concern for justice, his willingness to take her case on a contingency basis, and his attention to detail.
You’ll never believe what I found on the other side of Reno
Reno, Nev., used to be my favorite road stop on the way to Lake Tahoe. I had a preferred 7-11 service station where I could check the tread on my snow tires and fuel up, an In-N-Out Burger joint, and within a few minutes, I was on my way to some of the world’s best skiing.
American Airlines refunded only half of my ticket — where’s the rest?
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now?
Why doesn’t my KitchenAid dishwasher work? Could be user error.
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.
I had to change my son’s name, but the airline won’t help me
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much?
Delta stopped flying to Barbados — is our vacation ruined?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
With eco-friendly travel more popular than ever, approach green claims with skepticism
Green may not be the most fashionable color this spring, considering the recent policy shift in Washington on climate change. But it’s still the “in” thing for many travelers.
Still checking your work email on vacation? You’re not alone
If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year.
The real reason why Silicon Valley is the world’s most elusive tourist attraction
Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google.