Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Check out these sites for objective travel insurance information

Elaine Karlson is planning a vacation to Cooperstown, N.Y., to visit the National Baseball Hall of Fame and to watch her grandson compete in a baseball game. And she’s worried.

First, there’s the price difference between the refundable airline tickets and the nonrefundable ones — the refundable ones are three times as expensive. There’s also the question of what to do if she and her husband have to cancel.

Instead of paying extra for the less restricted ticket, she’s considering travel insurance.

Why Crested Butte is Colorado’s most serious ski resort

Crested Butte is Colorado’s most serious ski resort.

Seriously challenging, seriously scary — and seriously fun.

The mountain’s almost-vertical, double black diamond runs, most of them accessible from a T-bar lift, are in a class by themselves. (A T-bar? Haven’t seen one of those in years.) These slopes will put the fear of God in you even if you’re a lifelong skier.

TSA agents are getting ruder, and it's time to do something about it. So say an increasing number of air travelers.

Treated badly by the TSA? Get in line

TSA agents are getting ruder, and it’s time to do something about it. So say an increasing number of air travelers, citing their own experiences of being harassed and harangued by the screeners who are supposed to be helping them.

Peeing near the pool.

Kicked off my cruise for peeing near the pool

When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old.

Del Zoppo didn’t want that to stop the family from enjoying a vacation. As a registered nurse, she’s more than capable of caring for her mentally handicapped husband. So she recently booked a getaway for the couple and her brother and sister-in-law — a western Mediterranean cruise that left from Venice, Italy.

Review this! Travelers fed up with solicitations

Is it my imagination, or are travel companies getting pushier?

The come-ons include repeated invitations to return to a hotel or restaurant, high-pressure pitches to “like” a company’s Facebook account and urgent requests for positive online reviews. As summer vacations fade into memory, the aggressiveness has never been more obvious.