These are the most outrageous travel fees
The travel industry seems to always have its hand out — sometimes literally.
Christopher Elliott
For consumer problems, sometimes the best advocate has a law degree
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
In Monterey, the action’s on the water — if you can get there
For days, the Humpback whales had been taunting us from the bay as if they knew what we wanted. Every now and then they’d breach the surface or send a spout of water high into the mist, as if to say, “Catch us — if you can.” The rare sea otters teased us, too, playfully popping their heads above the surface near the Monterey Bay Aquarium.
Charter will pay my early termination fee, but how do I prove I have one?
When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help?
Should you tip your flight attendant?
Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple.
The 6 biggest lies consumers tell a business
Buyers are liars. That’s not an accusation, just a fact. Remember that University of Massachusetts study that found 60 percent of adults can’t have a ten-minute conversation without lying at least once?
Bumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
These travel agents go above and beyond the call of duty
Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates.
How can you protect your right to digital privacy at the border?
When Shira Newman flies home from Tel Aviv this summer, she won’t be worried about long lines at the airport or short tempers on the plane. Instead, she’ll be concerned about her Samsung Galaxy S7 phone — specifically, the information on it.
6 consumer mistakes you absolutely have to avoid this summer
You’ve probably already heard a lot of advice about what you should do do this summer — buy this, vacation there, see that movie. But what shouldn’t you do?