Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
After disasters, charity scams run rampant, author Christopher Elliott

These “truly evil” charity scams follow every storm. Don’t get taken by them

If 2017 was a record year for national disasters, then it was a disastrous year for charity scams.

It’s difficult to estimate the size of these swindles. The site Charity Navigator says total giving to charitable organizations hit $390 billion in 2016, an increase of 2.7 percent. A separate UK study estimates that charity fraud amounted to $3.1 billion in 2017.

Is this the worst hotel ever?

The worst hotel ever? This traveler thinks he found it

Myron Schuur thought he’d found a deal through Orbitz to stay at the American Inn Benton Harbor in Michigan. And he had — but it wasn’t the deal he expected.

“The first thing we noticed was a terrible odor in the halls,” he says. “It was like a mixture of cigarette smoke, dust and stale air. The walls had been poorly patched and painted over.”