Eaten by bedbugs on a cruise! Is this enough compensation?
A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.
Christopher Elliott
Involuntary downgrade on American Airlines. Can she get her miles back?
Patricia Wollensak books business-class tickets on American Airlines from Chicago to Rome, redeeming 135,000 AAdvantage miles for the tickets. But right before her flight, American downgrades her to economy class. Is an $800 voucher enough compensation?
Hertz charged him an extra $102 for fuel he already bought — or did it?
When Jordan Smith returns his Hertz rental, his receipt indicates a full tank. So why is the company charging him $102 for fuel? And is there a way to reverse the charge?
Is your restaurant safe? Maybe — maybe not
If last week’s restaurant shootings didn’t make you wonder, then the random stabbing probably did: Is your restaurant safe?
Probably not as safe as you think.
This CRI Genetics report seems odd. How about a refund?
It might be easy to dismiss Martha Labell’s refund request for her CRI Genetics report as a one-off — a client unhappy with the results of her DNA test. But there’s more — much more — to this case.
Tell Cricket to take my phone off the blacklist!
Dejuan Rasberry-Davis wants me to wave my magic wand and tell Cricket to take his phone off the blacklist.
A $2,500 MasterCard billing error! Is the cardholder out of luck?
While on a tour of the Arab market in Jerusalem, Jonathan Rosen pays for lunch using his MasterCard. But instead of a charge for about $20, he gets a bill for $2,500. Why won’t his credit card issuer reverse the charges?
Compensation for a missed WOW connection? Of course not!
When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation.