His Home Depot lawn mower is broken. How about a refund?
Justin Thornhill’s Home Depot lawn mower is broken. And, as it turns out, it wasn’t even new when he bought it. Can he get a refund?
Christopher Elliott
Here’s how to make your NCL complaint get lost at sea
Her story is a reminder that when you have a complaint, you have to focus on one service lapse instead of building a case for the inherent evil of NCL.
But let’s get right down to the details.
Here’s how to improve your travel literacy now
Now that vacation season is over, it’s time to start thinking about ways to improve your travel literacy — loosely defined as your ability to get around without looking like a clueless tourist — before your next trip.
Tips for island-hopping with your family
The fog over Anacapa Island hung low and thick. “Is that where we’re going?” my daughter asked, waving at the white cliffs that floated in a flat calm Pacific. It was just another day island-hopping with my family — and the answer was “yes.”
Will American do a good deed for these Boy Scouts?
Boy Scout Troop 130 from Morehead City, N.C., is supposed to fly to New Mexico for a stay at Philmont Scout Ranch. But wildfires in New Mexico make their plans go up in smoke. Will American Airlines help?
One more British Airways flight downgrade with no refund
Please welcome Carson Harris to the exclusive club of air travelers who have been downgraded. It happened to Harris on British Airways, which presented him with an involuntary flight downgrade on one segment of a roundtrip flight to Bucharest.
What to do when a moving company loses your furniture
When Paul Fisch’s moving company loses his furniture, he turns to the usual suspects for help. But they can’t do anything. Time to call a consumer advocate.
How to find the best – and avoid the worst – hotel room
There’s no quick answer to the question, “How do I find the best hotel room?” That’s because no two hotel rooms are exactly alike. They defy easy SeatGuru-ization, which is to say you can’t create a reliable online directory of room sizes and amenities.
You look like a tourist! But here’s how to blend in
You look like a tourist.
Yes, you, with the Hawaiian shirt, the sunburn, and the big camera around your neck.
Tourist. You.
In travel, some deals really are too good to be true
The quoted rate for an “amazing” three-bedroom condominium in Coeur d’Alene, Idaho, looked too good to be true. The unit, which featured flat-screen TVs, beds with “lush, warm comforters,” a gourmet kitchen and a lanai overlooking Lake Pend Oreille, cost only $1,900 for the month. And guess what? It was too good to be true.