The road to my VRBO rental washed away. Why can’t I get a refund?
Linda Robinson’s VRBO rental is unreachable after the road washes away during a storm. But is her booking protected by the company’s “book with confidence” guarantee?
Christopher Elliott
Why is Miller Mills holding my sofa hostage?
Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears.
No air-conditioning in her Mexican hotel. Will Booking refund her stay?
Yasmin Maniar’s hotel room in Mexico isn’t what she expected. But should Booking refund it?
The banned items TSA security fails to detect will blow your mind
Did you hear about the guy who tried to spirit a .40 caliber rifle past Transportation Security Administration (TSA) agents in Baltimore? He blamed his mother for packing the weapon in his carry-on bag. True story.
Everything you need to know before you take a bucket-list drive
If you’re about to take a bucket-list drive up California’s Highway 1 to Monterey or down Florida’s Overseas Highway to Key West, you need to know this: These road trips are unlike any other drive you’ll take. And that’s especially true if you’re doing it with your family.
Flying with a baby? Here is what you need to know
If you think flying with a baby is easy, maybe you didn’t hear about Krupa Patel Bala. She recently traveled from Sydney to San Francisco on United Airlines with her husband and 8-month-old son. And the experience was anything but easy.
The furniture never arrived. So what happened to her IKEA refund?
Stevie Platt’s parents want to help their daughter with her canceled IKEA furniture delivery. But IKEA isn’t in a talking mood. Now what?
I want a refund for this canceled Priceline reservation!
Davy Bass wants a refund for his canceled Priceline reservation. He says that he paid $314 and the company gave him nothing in return. But is his request reasonable?
This is an NCL cruise bait and switch — or is it?
Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it.
IT disasters create even more flight delays. Here’s what you can do about them
If you had a ticket on Delta Air Lines a few weeks ago, maybe your flight was delayed several hours. You better get used to it. Flight delays because of a “technology issue” are becoming the new normal for air travelers.