How to survive Alabama’s Gulf Coast with the kids
On a frenetic holiday weekend, I drove to Alabama’s Gulf Coast with the kids. Maybe I should have known better.
Christopher Elliott
This is a dirty ski resort rental! I want a refund
Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate?
I wanted to share a car — not these parking tickets!
When Thomas Bifano booked a Zipcar to run a few errands in Boston, he thought he would only share a car. But Zipcar added one more thing: a parking ticket earned by a previous driver. Now Bifano wants my advocacy team to help us fix his car sharing problem.
Is the Las Vegas grasshopper invasion covered by my insurance?
There’s a grasshopper invasion in Las Vegas. And people like Julie Peterson want to know if her travel insurance covers grasshopper invasions.
Houston with kids: A far-out adventure in Texas
Houston with kids, in the middle of the summer. If those aren’t the perfect ingredients for a family adventure, then I don’t know what are.
A lot of Houstonians flee to the mountains during the hottest months, seeking relief from the 90-degree temperatures and oppressive humidity in Colorado or New Mexico.
What is a United Airlines forever ticket?
Does Laura Luu have a United Airlines forever ticket? And if so, can she get a new ticket from San Francisco to Beijing?
Luu thinks the answer is “yes” — and “yes.” And she thinks she has the proof. But as with all airline matters on this site, it’s a lot more complicated.
Take your family to the water now: an expert guide
Even though I call Arizona home, I never waste an opportunity to take my family to the water. And there’s never been a better time of year than now, in the final, fiery throes of summer.
Will Spirit ever pay for my damaged luggage?
Angela Williams flew from Washington to Atlanta for a funeral this summer. But during the trip, a Spirit Airlines baggage handler created another casualty — her new luggage. Now she wants to know: Will Spirit ever pay for the damaged luggage?
Will Norwegian Air ever refund my Eurostar tickets?
When Norwegian Airlines cancels Andrew Brown’s flight to London, it rebooks him to Paris. An airline representative suggests he take a train to his final destination and promises to refund the Eurostar tickets. But now the company changed course and won’t pay. Is he out of luck?
They didn’t want extra car rental insurance — but they had to pay for it!
When Kathryn Stewart rented a car in Munich, Germany, she assumed it would cost $260. After all, that’s what her car rental company had quoted her. She didn’t expect to pay $800 in extra car rental insurance. But she did — and now she wants help with a refund.