Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
It's time to think cold thoughts. Cold, as in get me out of this heat! Maybe you're imagining a cool family vacation. Then you've come to the right place.

This is a cool family vacation

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It’s time to think cold thoughts. Cold, as in get me out of this heat! Cold, as in snow.

It’s the middle of summer, and chances are you’re indoors right now, a refugee from the unbearable heat. Maybe you’re imagining a cool family vacation.

Santa Fe is great for families. For many reasons, it's an all-around perfect place to be, especially if you're traveling with your family.

Why Santa Fe is a hot destination for families

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What can I say about Santa Fe? It’s a hot destination, especially this time of year when the average daytime highs are in the mid-80s.

But I’m not talking about the temperatures or even the fiery-hot cuisine. (Beware of the salsa!) Santa Fe is now an all-around great place to be for other reasons, especially if you’re traveling with your family.

Yes, it's possible to keep your phone number when you switch providers or move. This is how you can go about porting your phone number to a new service.

He wanted to keep his phone number. What happened?

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All William Wilson wanted to do was keep his phone number. He’d had the same number for 36 years, and everyone — friends, family, colleagues — knew it. And, most importantly, he knew his phone number by heart.

But his new phone company didn’t seem to care. So when he switched service, it issued a new number, despite repeated requests. Since then, he’s been trying to get it switched back to his old, familiar number — and to get a refund for the costs he incurred. Why did the company make porting his old number so hard?