Frontier canceled the flight — so where is my refund?
When Frontier Airlines cancels Audra Singer’s flight to Cleveland, it offers to pay for her new ticket to her destination. Two months have gone by. Where’s her money?
Christopher Elliott
Her Great Value Vacations refund problem isn’t so great
When Linette Warnecke’s travel companion breaks her hip and has to cancel a Greek vacation, Great Value Vacations is reluctant to refund the vacation. What can she do to encourage the tour operator to do the right thing?
Did this gate agent’s mistake ruin her vacation?
An airline gate agent made a mistake about Anita Tolani’s passport, resulting in her losing her hard-earned vacation to the Bahamas. At least, that’s what she claims.
What do travelers really want this year?
Honesty. Respect. And a little space. That’s all travelers want in 2019. Are they asking for too much?
Think vacation rental management companies aren’t worth it? You’re wrong
If you think vacation rental management companies aren’t worth using, then I have a story for you. Two, actually.
What is the reason for this worthless promotion code?
When the Popcorn Factory promises to honor Sandy Diggins’ promotion code for a $104 order, she waits. And waits. And waits. Where’s her $25 credit — and can this consumer advocate help her get it?
Here’s how to avoid disaster repair scams
No sooner had the ice thawed from last winter’s ferocious storms than the disaster repair scams appeared like spring weeds. They promised a speedy and painless recovery but delivered little — or nothing.
Was this car rental insurance really mandatory? I want a refund!
Silvia Restelli rented a car from Dollar in Frankfurt. But when she arrived in Germany, her $213 bill became $723, thanks to two surprise insurance charges. Now she wants to know if this car rental insurance was mandatory and if not, can she get a refund?
My flight was canceled. Can I get a refund on the change fees?
When Mary Herring’s Thanksgiving flight was canceled, she assumed the change fee she had to pay was a misunderstanding between her and the airline.
It wasn’t.
Don’t get bored on vacation: Tips to keep the kids engaged
Climbing to the top of Sugarloaf Loop Trail in Sedona, Ariz., for a round of Uno easily ranks as one of the strangest things we’ve done as a family. Then again, there’s almost nothing I wouldn’t do to keep the kids from getting bored on vacation.