Why do frequent travelers pack their own pillows?
“Because I don’t like putting my face on something that has been used for God knows what,” says Paula Miller, a retired teacher who lives in Kitty Hawk, North Carolina. “I have an aversion to any pillow that isn’t mine. I would much rather give up the space of one outfit in order to get a good night’s sleep.”
Be honest – you stopped playing the airline upgrade game a long time ago.
And for good reason. Airlines demanded way too much in exchange for a slightly more comfortable seat: unquestioning brand loyalty, an encyclopedic knowledge of their arcane and constantly changing loyalty program rules, or a briefcase full of cash.
When Hurricane Michael destroys Katharyn Goodrich’s home, it also delays her Sears Optical order. Can anyone secure a refund?
Peter Burke just wanted to go surfing in Mexico. But Aeromexico’s baggage handlers had other plans for him. After collecting $300 from him to ship his surfboard, Aeromexico lost his equipment.
Now Burke just wants a baggage refund. But does he deserve one?
When Heather Kay had second thoughts about the reservation she’d made at the Hotel Ryumeikan Tokyo through Orbitz, she looked at the clock. Sure enough, she had a few hours left to cancel her reservation, since the deadline was in her local time.
Or was it?
William Sullivan is still waiting for his order from Maryland Speed. Why won’t it send the missing part — and why won’t his credit card company help him?
If you haven’t heard about the infamous airline separation algorithm yet, here’s what you need to know: It’s a seat allocation program that allegedly keeps families apart on the plane, prodding parents into paying more for advance seat assignments.
The economy class airline seat of the future could make you feel like you’re not sitting in economy class.
Does Matthew Wood deserve a full refund from the European online travel agency GotoGate for a schedule change of only 15 minutes? That’s how much time Japan Airlines changed his schedule.
Wood thinks so. His agent, GotoGate, says so. But it’s been 13 weeks since the online agency promised a refund — and he’s still waiting.
Agoda billed Cassidy Siddharth’s American Express card for a nonexistent reservation. Now the Agoda refund he’s been promised is also nonexistent. What gives?
