Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Is it time to take a stand against shrinking airline seats?

February 5, 2024September 12, 2015 by Christopher Elliott

It’s not your imagination: Economy class seats on airplanes are shrinking.

How to avoid a long wait at the car rental counter

February 5, 2024September 12, 2015 by Christopher Elliott

If you rent a car this summer, don’t forget to pack your patience.

After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund.

What should I do about “mandatory” car rental insurance in Panama?

February 5, 2024September 11, 2015 by Christopher Elliott

After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?

What Pope Francis’ visit means to Philadelphia – and religious tourism

February 5, 2024September 10, 2015 by Christopher Elliott

When Pope Francis visits Philadelphia later this month, it won’t just be a big event for the region’s Catholics. It’s going to be huge for Philadelphia and maybe even a landmark event for faith-based tourism. On Tuesday, tickets for the Pope’s Independence Hall event were claimed in two minutes.

Help! My Bed Bath & Beyond order is missing in action

February 5, 2024September 10, 2015 by Christopher Elliott

Ralph Campbell’s online order with Bed Bath & Beyond is missing in action. Why won’t anyone help him?

The "Case Dismissed" feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I've said so often, you can often learn more from your failures than from your successes.

Why our loss is your gain

February 5, 2024September 8, 2015 by Christopher Elliott

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.