Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

When I read Grace Lou's email, I couldn't believe it. I thought this problem had already been fixed. But it was staring me in the face.

The VRBO scammers strike again! But can I help?

February 5, 2024September 28, 2015 by Christopher Elliott

When I read Grace Lou’s email, I couldn’t believe it. I thought this problem had already been fixed. But it was staring me in the face.

Dreaded fees come to vacation rentals

February 5, 2024September 26, 2015 by Christopher Elliott

Vacation rental companies are piling on the fees, many of them pure junk. Among the most common: fees for booking, changes and cleaning.

What to do when Comcast calls to collect

February 5, 2024September 24, 2015 by Christopher Elliott

Comcast has sent a collection agency after Theresa Weir. Is it going after the wrong customers?

Is Hotwire ‘making stuff up’?

February 5, 2024September 22, 2015 by Christopher Elliott

Do online travel agencies make things up in order to keep your hard-earned money?

Hey Hampton Inn, how do you define a ‘clean’ room?

February 5, 2024September 21, 2015 by Christopher Elliott

Sandra Han claims her Hampton Inn room wasn’t clean. The Hampton Inn begs to differ.

Space wars are shifting to the human rights front

February 5, 2024September 20, 2015 by Christopher Elliott

Do you have the right to room on a plane? If you answered “no,” you’re probably with the majority of American travelers.

A ‘deceptive’ Airbnb rental in Paris

February 5, 2024September 18, 2015 by Christopher Elliott

Sharon Shaughnessy’s airbnb apartment rental in Paris is a wreck. Her host offers her $30, but it’s not enough. She deserve a full refund?

Ross Jones's Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?

Ready to throw this Windows 10 ‘upgrade’ out the window

December 14, 2023September 17, 2015 by Christopher Elliott

Ross Jones’s Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?

Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a canceled flight

When Allegiant’s final word isn’t so final

February 5, 2024September 15, 2015 by Christopher Elliott

Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a canceled flight

Travel insurance policy void without a ring — is that right?

February 5, 2024September 14, 2015 by Christopher Elliott

When Scott Mitchell booked an airline ticket to fly from Austin to New York to see his girlfriend, he decided to play it safe.