Worst vacation ever? Here’s how to snap back
What’s your worst vacation experience ever? Was it a delayed flight, a missing hotel reservation, or maybe terrible weather that ruined everything? Or maybe it was someone who ruined it for you?
Christopher Elliott
I just want a refund for this rusty washer!
Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund?
Level Airlines promised to cover her expenses after an emergency landing. Then it stalled.
After Brenda Barnhart’s Level Airlines flight makes an emergency landing, the discount carrier offers to refund her costs to get home. Then it stalls. Can she get her money back?
When you file an EC 261 claim, mind the asterisk
Jessie Chai’s EC 261 flight delay claim went nowhere, no matter whom she asked. And she asked everyone, including her airline, online agency, a third-party claims company, and me. Straight down the line, she received one of two responses — “no” or “no comment.”
Another canceled flight! Why won’t Expedia help?
Here’s a simple question: What is Expedia’s Total Protection Plan worth? If you ask Ruth Meyer, she’ll tell — not much.
How to upgrade your next vacation with a private tour
If you’re looking for a way to make your next family getaway special, don’t just consider where you go, but what you do when you get there. You can upgrade your next vacation with a private tour, sometimes at no extra cost.
How to find the right travel adapters and converters for your next trip abroad
Are your travel adapters and converters ready for your next vacation?
When John Gasink plugged his continuous positive airway pressure (CPAP) device into a power outlet at the Heidelberg Marriott Hotel, he was in for a shock. So were many of the hotel’s guests.
Why won’t Expedia refund our missing flight leg?
When Jerard Jose and his wife show up at the airport in Paris for their flight home to Orlando, they’re in for a little surprise. They have no tickets. Eventually, they buy new ones, but their Expedia refund drama is far from over.
When will we have a nationwide toll transponder system?
Maybe you’ve never heard of tolling system interoperability, but you know what it is. If you’re not sure, try driving from Washington to Miami with your E-ZPass transponder suction-cupped to the dashboard of your car.
His Home Depot lawn mower is broken. How about a refund?
Justin Thornhill’s Home Depot lawn mower is broken. And, as it turns out, it wasn’t even new when he bought it. Can he get a refund?