Sarah McKeown was supposed to fly from Baltimore to Okinawa, Japan, after Christmas, a trip made possible by her mother’s Chase rewards points. But after receiving the tickets, McKeown realized that Chase expected her to do the impossible to make the flight: to get across Tokyo in just 3 ½ hours during rush hour.
When it comes to respect, sometimes little things make a big difference for travelers. For Don Brauninger, it’s travel industry employees who replace the words “you’re welcome” with “no problem”.Brauninger, a manager for an emergency services company in Haymarket, Virginia, has heard it from airline agents, hotel clerks and car rental employees.”No problem” – as if his patronage and his presence might be a hardship.
Toxic people are everywhere — even on vacation. Or maybe I should say especially on vacation. I know, because I’ve survived several trips in which behavior problems on vacation threatened to make the journey miserable for everyone.
After Vivian Pisano experiences a 10-hour Greyhound bus delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate.
When Gopiben Vyas and her family flew to Norway last summer, Scandinavian Airlines (SAS) did something remarkable: It lost not one, but all 10 of their checked bags. Then it did something even more remarkable. I’ll tell you about that in a moment.
Looking for ways to relieve stress at the airport? No worries. I have some ideas.The next time you feel stressed out at the airport, look up. If you’re lucky, you’ll see painted clouds, or a wall of vines and orchids, and you’ll hear the sounds of songbirds.
Marcus DeGruttola says United Airlines’ mistake didn’t just cost him $1,550. It also left him and his wife, Holly, stuck in Africa. He needs some help unraveling a very complicated case and getting a refund.
Oahu is a one-week destination. As in, it takes one week before my kids and I run out of things to do and fall into a predictable cycle of visiting the beach, driving to Foodland for groceries, and coming home to make dinner and watch whatever’s on Netflix.
From impossibly long lines to intrusive searches by humorless agents, today’s airport screening process is a hassle for many fliers.But the screenings of tomorrow could be unlike anything you can imagine — fast, easy, and maybe even friendly. At least that’s the assessment of experts.
Erin Vuono just wants an Air India flight refund. Her online travel agent, Travelocity, can’t help her. Can this consumer advocate help?
