Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Rebecca Yonker just purchased a 2 for 1 Groupon deal for Cedar Point. But now Groupon says it made a mistake. And she wants to know why that's her problem.

Why is this $ 252 Groupon mistake my problem?

When Rebecca Yonker found a two-for-one deal on Cedar Point amusement park tickets online, she jumped at the offer. For just $36, she could get two admissions to America’s Mecca of roller-coasters. That is, until she learned Groupon had made a mistake.Turns out, the offer was more like a one-for-one.

Nothing good happens on the dark web. The type of sites most commonly associated with the dark web are where illicit goods are offered.

The dark web and other hazardous places you should avoid

Think the real world is a dangerous place for travelers? Try visiting the virtual one, a destination filled with shady travel offers and criminals who want to steal your personal information.It’s the time of year when people start planning their summer vacations, and with everyone watching the bottom line, the temptation to save a few dollars by booking online is strong. That might include searching the underside of the internet for a bargain.

There's a lost art to doing a road stop. And that's a shame since road trips are a time-honored American tradition. Shouldn't they get a little respect?

How to make a road stop with your family like a pro

There’s a lost art to doing a road stop. And that’s a shame since road trips are a time-honored American tradition. Shouldn’t road stops get a little respect too?But they are not. People don’t plan their road stops like they should, they show little or no discrimination about where they pull over, and it ends up being all about the destination, not the journey. It doesn’t have to be that way.

Christopher Benson and his wife planned one last trip to Paris together. They purchased the vacation waiver option... so why won't it cover her death?

What good is the vacation waiver if it won’t cover this?

Christopher Benson and his wife, Betty, planned one last trip to Paris together. They booked air and hotel through Orbitz and were careful to also include the online agency’s vacation waiver option. That’s because Benson’s wife had cancer, and there was a small chance that the couple would have to cancel the trip so she could seek additional treatment.