Can I really be denied boarding even with a valid visa?
Can an airline stop you from boarding a flight even if you have a valid visa? It can if the airline is Lufthansa and your name is Chrysoula Chrysogelou.
Christopher Elliott
Surprise! She booked the wrong date for her husband’s flight
What’s the difference between a “glitch” and a “mistake”? For Patricia Alexander, who booked the wrong date for her husband’s flight, it’s the difference between a $996 refund and the silent treatment.
Vacation rental mistakes every family makes (but you shouldn’t)
From booking the cheapest place to ignoring the fine print in the property description, I’ve made so many vacation rental mistakes that I could write a book about them. For now, an article will have to do.
Travel company owe you money? Here’s how to get your refund
Travel companies love to keep your money, even when they’re not supposed to. If you don’t believe me, ask Melina Jose, who was supposed to fly from Paris to Orlando, Florida, recently.
My mom’s stairlift has a big problem — it does not work outside!
Darlene Marks’ mother had the wrong stairlift installed in her home. Neither the installer nor the manufacturer will fix the problem. Can this consumer advocate help?
Will this American Airlines error ever get fixed?
Frank Toto and his wife have waited patiently for an American Airlines error to be fixed. They’ve politely approached the airline for help, they’ve appealed to their credit card, they’ve tried to let the system work.
Nothing has worked.
Now they’re coming to us. Can my advocates do any better?
I need to cancel my Groupon Getaway. Can I get a refund?
Joan Johnson-Roegner needs to cancel her Groupon Getaway. Her tour operator, Reward Travel China, suggests the terms of her vacation are flexible. So why is she stuck with an unusable tour — and is there anything my fearless crew of advocates can do to help her?
This Verizon mistake is an expensive one — for me!
Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake?
Will I ever get my EC 261 payment?!
When Jet Airways cancels Ariel Reyes’ flight from Paris to Mumbai, the airline offers $1,360 under EC 261, the European airline consumer protection regulation. But two months later, Reyes is still waiting.
A fruit picking vacation with the kids? Why not!
A fruit picking vacation may be among the most adventurous and creative family getaways. I know because I’m looking at a cluster of ripening bananas on my kitchen counter that we harvested. Our visit to Hilo, Hawaii, just turned into what my eldest son calls a fruit safari.
It’s way too many bananas for a family of four, and I’m not entirely sure what to do with them.