Next time you’re in a tourist town and you think about renting a scooter, remember Shasteana Wikenheiser. She’s the reader who crashed a scooter on a recent visit to Playa del Carmen, Mexico.
When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him?
When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar not only wants his money, he wants to report Airbnb’s CEO to the three credit bureaus — and he wants us to help him do it.
When Jason Burns and his family arrive at their Parisienne VRBO houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a refund. Or does it?
When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?
When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory rental was anything but a winner, and now Scholtz wants a complete refund. Can we help?
When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay.
Robin Stanley’s letter to us was one of the most gratifying we’ve received.
We’d like to help John Baker with his case against Hertz — assuming he has one.
When Ricardo Perez discovers a urine-soaked mattress at an Airbnb rental, he thinks he’s entitled to a refund. Airbnb disagrees. That’s when Perez calls on our advocacy team.
Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges?
When Anastasiia Grakova cancels her Airbnb reservation, she discovers Airbnb won’t fully refund her deposit because her reservation is “long-term.” Should our advocates help her try to get a refund for the remaining balance of her deposit?
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car. When he arrives in Germany, signage directs him to the Hertz counter to pick up the car.
Anna Kim was taken for a ride. Unfortunately, it’s not the one she had planned for.
Kevin Shaw’s property management company wants him to pay $3,600 for breaking his lease, even though it told him he could do it. Now, a year and a half later, they’re sending his case to a collection agency. Can this late bill be fixed?
When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable.
Over Labor day weekend, Katie Adams rents a car from Ausby Car Rentals. The company requires a refundable $200 security deposit. Adams returns the car, and Ausby acknowledges that she is due a refund but won’t give it to her. Can we help Adams get back her security deposit?
Thuy Nguyen was excited about the family vacation in France that she had planned.
When Melissa Daniels planned her family’s vacation to Florida, she found a rental on HomeAway. But when she initiated contact and requested to book the property, the management company insisted that she book directly with it instead of through HomeAway. And that’s exactly what she did.
Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not.
Julie Duteau used Airbnb during a recent trip to Mexico with her husband. She found the $27 per night apartment unacceptable and left early. She wants a refund from Airbnb, but it wants even more money from her. Can we help?
Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
The New York City Marathon draws visitors from all over the world to run through the five boroughs of the city. Among those who competed this year was Milton Lorig, who reserved lodgings through Airbnb for his stay. At least, that’s what he thought.
Charles Brown and his partner booked a villa in St. Thomas, Virgin Islands, through HomeAway. Brown’s girlfriend emailed a person claiming to be the “owner” of the villa and eventually agreed on a $6,300 price.
Can you guess what happened next?
When Mary Rush booked and paid for an Airbnb accommodation, she received a receipt that she had paid in full for the reservation. Except she hadn’t. When does paid in full mean that you’re not paid in full?
Car rental insurance isn’t required. Or is it? If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of.
Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.