Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t telling him what he did to deserve it.
CAR
Carrie Finegan’s rental car has a dent on it, and the company wants her to pay for the repair. But did she do it, or was the dent on the car before she rented it? Why doesn’t the company seem to care?
You’re standing in front of your rental car. Now what?
Bayard Allmond is told his rental car won’t come with an extra driver fee for his wife, but when he gets his bill, he finds the surcharge, anyway. Is there any way to get his car rental company to make good on its promise?
Think of it as an invisible road hazard.
Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.
Sometimes, even death isn’t a good enough reason for a refund.
We’re a nation of drivers, no doubt about it.
Car rental damage cases are usually disputes between two parties — the renter and the agency. But not always. Ron Goldstein recently rented a car from Thrifty in Los Angeles. He left the car with a parking valet at the DoubleTree by Hilton Guest Suites Santa Monica. It’s a decent hotel about a block from [...]
I am not allowed to show you any pictures of our 2007 Honda Accord.
It’s been a while since we’ve had a chipped-windshield story. This one comes to us by way of Kenneth Ross, whose wife recently rented a Toyota Corolla through Payless Car Rental in Toronto via Expedia.
Timothy Taylor gets an unpleasant surprise in the mail after returning his rental car: A claim for $2,000 in damages. He didn’t do it, and his car rental company agrees, but after agreeing to drop the matter, it reverses course. Can it be talked out of this wrongful claim?
This is the front bumper of Jeffrey Scheid’s rental car in Reno. See anything? Yeah, neither do I.
Parking garage damage is a popular sub-genre of complaint on this site. It seems every month I get a request for help from a hotel guest who valeted their car and had it returned with a ding or dent.
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them:
Elliott is consumer advocate 
I'm on Facebook: Please "like" 
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an