The food may be terrific at Mama’s Fish House in Maui, but on a recent visit to the restaurant, Marie Ochadleus claims she got a lot more than that. Someone stole $2,500 worth of personal items from her cars, and she believes the business is responsible for her loss.
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Like most travelers, Bette Waterstreet doesn’t expect much when she rents a car. A clean, running vehicle that’s in the same car class she ordered will do just fine. But that’s not what she got when she rented from Thrifty in Ontario, Calif., recently.
Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?
“We are all too familiar with the sometimes draconian policies and less-than-stellar customer service,” Clay Hawley’s e-mail began. “This story is the opposite of that.”
The government has some good news for you: The number of traffic fatalities is at its lowest level since 1961. Injuries are down, too.
That’s according to a new report (PDF) from the National Highway Traffic Safety Administration.
The bad news — and calling it that may be a stretch — is that not all roads are [...]
When Paula Robbins picks up her rental car at the airport, an agent tells her not to worry about the small nicks and scratches on the vehicle. But when she returns the car, the company wants her to pay for the damage. What should she do with the $319 bill the company has sent her?
Kristin Luna reserves a car in Austin, Texas but when she checks in, her car rental company is out of vehicles. She’s free to rent from another company, but will have to pay an extra $245. Shouldn’t her car rental company or travel agent help her?
Americans drove about 3 trillion miles last year. They flew only 829 billion miles. But you could be forgiven for thinking it was the other way around — particularly if you turn on your TV, pick up a travel magazine or read a blog.
Tom Gainor pays for a rental car through Hotwire.com, but when he gets to the car rental counter in Mexico, an agent strong-arms him into buying insurance that more than doubles the cost of the car. Neither Hotwire, nor the rental company seems to care. Is there any way of getting his money back?
When Kimberly Esquivel rented a car from Alamo in Orlando recently, she thought her credit card would cover her. She discovered how wrong she was by accident.
When David Nicholson arrives at the National Car Rental counter in Guadalajara, Mexico, he’s told they’re out of cars. And he’s also on his own. Shouldn’t National have tried to find him another car? Well, yes. So why isn’t it responding to his complaint letter?
I got a little curious after hearing about the airline industry’s self-serving push to regulate oil speculation. It made me wonder how much how much the airlines were paying for a gallon of fuel. Here’s the somewhat surprising answer.
Here’s a warning for anyone who pays for their gas with a credit card: Read the terms of your sale very closely. More gas stations are tacking on a surcharge for anyone who pays with plastic.
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