When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim.
When it comes to rental cars, I’m picky. I like mine newish, but not brand new, roomy but not oversized, and stylish without being ostentatious.
Edward Alvarez is all set for his trip to the airport. The only problem? The car service he had booked never shows up. Now, the company refuses to give him his money back.
Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges?
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car. When he arrives in Germany, signage directs him to the Hertz counter to pick up the car.
When Michael Tolcott books a car service to take him to the airport, he expects his ride to arrive as agreed. But when the vehicle doesn’t turn up, he is left scrambling to get to the airport and trying not to miss his flight.
Anna Kim was taken for a ride. Unfortunately, it’s not the one she had planned for.
Over Labor day weekend, Katie Adams rents a car from Ausby Car Rentals. The company requires a refundable $200 security deposit. Adams returns the car, and Ausby acknowledges that she is due a refund but won’t give it to her. Can we help Adams get back her security deposit?
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.
It isn’t too soon to think about what you’ll be driving this summer. For Alan Monaco, that’s an easy decision: He and his wife, Stephanie, will take their GMC Yukon Denali to the Jersey Shore.
After purchasing a defective vehicle and trading it in at a loss, Edward Keucher expected fair compensation. He wants Chrysler to reimburse him, but that isn’t going to happen. This is a good lesson in why you should always act quickly if you are seeking compensation, and keep the evidence handy. Here’s why.
This past September, Jim Crowly’s 2011 Dodge Ram needed servicing as indicated by an illuminated “check engine light.” He brought it to Jim Fletcher Dodge in Sherwood, Ariz. What followed was a series of miscommunications, wrongly ordered parts, unanswered questions and mechanic changes that left his truck still in the shop two months later.
When Caroline Lupini needed a rental car for a month, the last place she looked was a car rental company.
Instead, she turned to a sharing site called Turo, which offers medium- to long-term rentals at a discount over the typical rental company rate. Think Airbnb for cars.
Car rental insurance isn’t required. Or is it? If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of.
Judith Aplis and her husband had the perfect case against Thrifty after they returned their rental and found a mysterious charge they didn’t approve. Except for one thing: No paper trail.
From all outward appearances, Robert Bettarel’s car rental case looked routine. There was an unexpected fee for an optional item and an intransigent car rental company.
It happened again: those pesky car rental companies with their bogus insurance requirements, forcing customers to buy unwanted coverage.
How do you avoid excessive car rental fees? Dan Bagby does it by by avoiding car rental employees.
When you rent a car this summer, don’t look for one price. Look for three.
Reviews for the German car rental agency Sixt on the online review sites Yelp and TripAdvisor fall into two distinct categories. One category consists of four-star and five-star reviews, loaded with praise for the professionalism of its staff and the excellence of its cars. These reviews are the ones Sixt itself touts on its website.
When Perry Capurro rented a car from Hertz in Harrisburg, Pa., recently, he got an early surprise: a required $200 “authorization” on the reservation.
She admits she was involved in an “accident” with her Budget rental in Salt Lake City last year.
Nicholas Gerasimatos says he bought a “lemon” from a Jaguar Land Rover dealership recently. I’ll take him at his word.
This is a first: Budget is telling one of its customers to buy it a new car. He wants our help. The advocacy team is considering this case, but I’d love to get your thoughts before we get involved.
United Airlines promises Linda Oliver that it will reimburse her car rental expenses when her flight is delayed. So why won’t it?
When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty. But $246? That must be some kind of mistake.
Joel Drucker rented a Mazda 2 from Dollar Rent A Car during his recent stay in Los Angeles. The rental was completely uneventful and he returned the car without a scratch, he says.