Frontier Airlines is a Denver-based ultra-low-cost carrier serving roughly 120 destinations across the United States, Mexico, Central America, and the Caribbean. Frontier announced and began introducing First Class seating between late 2025 and early 2026, bringing premium comfort at its signature low fares.
Frontier Airlines Responsiveness rating
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What you need to know about Frontier Airlines
We receive frequent complaints about Frontier. Here’s a passenger who waited a year for a refund. Frontier has also been strict about carry-on luggage. Here’s a recent case in which it charged one of our readers twice for the same carry-on bag. Another case involved a passenger who was kicked off a flight. Frontier was also slow to process a refund for this passenger.
- Frontier Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Frontier Airlines with our insider guide or through our executive contacts.
- Frontier Airlines’ customer service policies are standard. Here are our frequently asked questions about Frontier Airlines.
Frontier Airlines customer service response times
| Phone support | Frontier Airlines has historically deprioritized phone support to cut costs, so it’s best reserved for genuine emergencies such as same-day cancellations or significant disruptions. Call (602) 333-5925. |
| Email support | Frontier Airlines does not offer customer-service email. Written inquiries are handled through its online contact form and live chat. |
| Live chat support | Live chat support is the fastest staffed channel and is available around the clock through Frontier’s app and website. The bot handles common requests immediately, and although escalation to a human agent is slower, it is still faster than phone support on most days. |
| Social media | Frontier Airlines is available on social media platforms such as Facebook and LinkedIn. Access Frontier Airlines’ social media accounts here. |
| Help center/FAQ | Use the Help center for anything policy-related (bag fees, seat upgrades, cancellation rules). It covers most common questions instantly. |
How to resolve a problem with Frontier Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Frontier Airlines mailing address
Frontier Airlines headquarters
4545 Airport Way
Denver, CO 80239
Frontier Airlines loyalty program
Frontier Airlines offers a free loyalty program called Frontier Miles. Members earn redeemable miles on every dollar spent — usable toward flights, bags, seat selection, priority boarding, and more — and separately accrue status points that determine elite tier. The program has four elite tiers: Silver, Gold, Platinum, and Diamond, with perks ranging from free carry-on bags, priority boarding, preferred seat selection, and complimentary premium seating upgrades at Gold level to companion travel benefits at Platinum and Diamond. Frontier also debuted First Class seating in early 2026, bringing premium comfort at the airline’s signature low fares.
Frontier Airlines social media channels
Frontier Airlines executive customer service contacts
Primary Contact
Jonathan Shamo
Director of Customer Advocacy
4545 Airport Way
Denver, CO 80239
jonathan.shamo@flyfrontier.com
Secondary Contact
Miki James
Supervisor Customer Advocacy
4545 Airport Way
Denver, CO 80239
miki.james@flyfrontier.com
Chief Executive Officer
James G. Dempsey
President and CEO
4545 Airport Way
Denver, CO 80239
james.dempsey@flyfrontier.com
Frontier Airlines customer service policies
What is Frontier Airlines' privacy policy?
Frontier collects personal information you submit through its website, Customer Care services, emails, and other communications in order to process bookings and provide services. This data may be shared with third parties for marketing purposes and used to serve targeted advertising across other platforms. By using the site, you agree to these terms. Read the full policy here: flyfrontier.com/legal/privacy-policy.
What are Frontier Airlines' terms of use?
Frontier prohibits any automated tools — bots, scrapers, or similar software — from accessing or harvesting data from its website, and reserves the right to pursue civil or criminal action against unauthorized use. General use of the site also binds you to fare advertising rules and content restrictions. Together with the privacy policy, these terms form a legally binding contract between you and Frontier. Read the full terms here: flyfrontier.com/legal/terms-of-use.
Frontier Airlines self-service links
How do I change or cancel my flight?
Use Frontier’s customer self-service tool to change, cancel, or edit your existing reservation.
My flight was cancelled or delayed — what are my options?
If your flight is cancelled or delayed by more than 3 hours (domestic) or 6 hours (international), you can rebook or request a refund directly online.
How do I check my flight status?
Check your flight status on the FlyFrontier website by entering your flight number or searching by departure and arrival cities, or use the Frontier mobile app.
Can I bring a pet on board?
Frontier allows domesticated dogs, cats, rabbits, guinea pigs, hamsters, and small household birds on domestic flights for a one-way fee — pets travel in the cabin and are not transported in the cargo hold.
How do I use a flight credit from a previous booking?
To use a flight credit from an unflown flight, book a new flight on FlyFrontier.com, then select “credit with Frontier” at the payment screen and enter the confirmation code from your original booking
Will I be charged a fee to cancel my reservation?
If the date of travel is at least seven days (168 hours) in the future, you may cancel a ticket for a full refund within 24 hours of purchase with no cancellation fee. For help, contact Frontier customer support via live chat, available 24/7.
Is Frontier customer service available 24 hours a day in the USA?
Yes. Frontier’s customer service operates 24 hours a day.
How do I contact Frontier Airlines?
You can contact Frontier Airlines through various channels:
- Live chat: Chat with their support team 24/7.
- WhatsApp: Text them directly on WhatsApp at (720) 902-3969.
- Call (602) 333-5925.
File a complaint: If needed, you can file a formal written complaint on the Frontier Airlines online form.
How do I check in for my flight?
Frontier offers self-service tools for existing reservations. You can manage a booking, including rebooking and refund options, using the My Trip/Check-In tool on the Frontier website.
How do I write to Frontier Airlines?
The best way to reach Frontier is through its contact us form.
You can also send a letter to
Frontier Airlines, Inc.
Attn: Customer Relations
PO Box 492085
Denver, CO 80249
How to get professional help with your Frontier Airlines problem
If you need help with Frontier Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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