American Airlines approved her refund and paid about $535 a ticket to the online agency that sold it. Three weeks later, the agency still has it. A 2024 DOT rule says agencies that are merchant of record must refund promptly.
When a traveler dies abroad, grieving families face foreign bureaucracy, language barriers and repatriation bills that can run from $6,000 to $20,000. Few travelers discuss end-of-life plans before an international trip. Experts say the right insurance and paperwork change everything.
Joanne Crissey got two Amazon emails saying her phone and email had changed. She hadn’t changed them. A hacker had. Locked out for a month, she watched her $255 gift card balance vanish while agents promised fixes that never came
A historic blizzard grounded Karen Carano on the day her Road Scholar tour to Chile and Argentina began. Delta canceled her flight, the rebooking options vanished, and Road Scholar said she had canceled. It then kept her $5,999 program fee.
A few declined card charges in Costa Rica. Within 48 hours, pilot Rafael Guimaraes had lost his 25-year Amazon account, his Prime membership and two decades of Kindle books. Amazon.com blamed Amazon.de. Amazon.de blamed Amazon.com. Nobody would explain exactly why.
Boarding a plane has become a contact sport, and so has getting off. With holiday flights packed and bag fees up, the scrum may get worse. A growing number of seasoned travelers opted out. They board last and deplane last.
Congress ordered the FAA to set a minimum airline seat size in 2018, then pushed again in 2024. This summer, in a report almost nobody noticed, the agency said its evacuation study found no problem at all. Case closed, apparently.
When Hilary Azzaretti found a deal on a Croatian hotel’s website, she did what any smart traveler would do. She double-checked the price on Expedia.
The lamps in the lobby of the Capella Sydney breathe, pulsing like a human respiratory cycle. They are the first clue that this restored 1915 government building is chasing a deeper idea of luxury than swapping plastic straws for paper.
William Hunt paid $365 for a Samsung projector that died after eight months, still under warranty. The repair center confirmed it was defective but said parts were unavailable. Samsung then shipped it back unrepaired and marked the service ticket completed.
