Alva Logsdon says she felt a little safer booking her Las Vegas vacation through the Southwest Airlines website. That’s because it offered a guarantee through its partner, Booking.com, that she’d get “the best rate possible.” So when Southwest’s best price guarantee turned into something not quite so good, she turned to my magnificent advocacy team for help. “This Booking.com best price guarantee is the worst!”
Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
“Can Southwest Airlines extend my ticket credit? I have cancer.”
When Southwest Airlines cancels Cameron Rostron’s flight, it can’t be rescheduled for several days. So when she asks to be rerouted she assumes this will be a complimentary change. But it isn’t. Now she wants to know why the airline has ignored all of her requests for a refund. “Here’s why threatening Southwest Airlines with legal action won’t solve your problem”
Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags, Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. “Taken from her Southwest flight to the hospital against her will — who pays?”
Well, this is it.
It’s the end of our winter fundraiser. But that’s not the only end I want to tell you about today.
First things first, though. This is the big one! I’m giving away Southwest Airlines tickets this week. You can sign up here and add your name to the list of supporters. I’ll be holding a drawing for those tickets when the fundraiser ends. “The end of the road? Not yet”