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Elliott Report

Elliott Report

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SOUTHWEST AIRLINES

Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

December 7, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger -- so overweight that he couldn't fit into his seat. 

Do overweight passengers deserve a bigger seat on a plane?

July 15, 2024July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel
The start of the summer travel season is only a few weeks away, but people in the know have already identified the most pressing problem: dangerously cramped airline seats.

Airline passengers brace for the big summer squeeze

January 19, 2024March 16, 2023 by Christopher Elliott

The start of the summer travel season is only a few weeks away, but people in the know have already identified the most pressing problem: dangerously cramped airline seats. 

Categories On Travel
Priscilla's dream trip to Sedona turned into a nightmare when Southwest canceled her flight. But that was just the beginning. Marriott then took $1,745 of her vacation club points without explanation. What will happen next?

They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?

January 19, 2024February 26, 2023 by Christopher Elliott

After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?

Categories Advocacy
When Southwest Airlines cancels Peter Bell's flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.

Southwest canceled my flight! Where is my refund for my EarlyBird fees?

January 22, 2024August 7, 2020 by Christopher Elliott

When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.

Categories Airline Problems
Can Southwest airlines extend my ticket credit ? Christopher Elliott, author

Can Southwest Airlines extend my ticket credit? I have cancer.

January 31, 2024March 27, 2018 by Christopher Elliott

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.

Categories Should I Take The Case?
After her Southwest flight, she was sent to the hospital

Taken from her Southwest flight to the hospital against her will — who pays?

January 31, 2024March 11, 2018 by Christopher Elliott

Sue Burgess began to feel sick on a Southwest Airlines flight from Phoenix to Albuquerque earlier this year, and after a rough trip in which she filled several barf bags, she was sent to a hospital after the plane landed. She’s fine now — turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill.

Categories Commentary

Buy this! Here are your 2018 Readers’ Choice Award winners

February 1, 2024December 5, 2017 by Christopher Elliott

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.

Categories Commentary
airplane, plane, interior, flight, crew, attendant, seatback, row, united

Should you tip your flight attendant?

May 4, 2024July 31, 2017 by Christopher Elliott

Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple.

Categories Commentary
Southwest Airlines planes.

I can’t use these Southwest Airlines vouchers — how about a refund?

December 14, 2023May 5, 2017 by Christopher Elliott

Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund?

Categories The Travel Troubleshooter
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