This Booking.com best price guarantee is the worst!

Alva Logsdon says she felt a little safer booking her Las Vegas vacation through the Southwest Airlines website. That’s because it offered a guarantee through its partner, Booking.com, that she’d get “the best rate possible.” So when Southwest’s best price guarantee turned into something not quite so good, she turned to my magnificent advocacy team for help. Read more “This Booking.com best price guarantee is the worst!”

Can Southwest Airlines extend my ticket credit? I have cancer.

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
Read more “Can Southwest Airlines extend my ticket credit? I have cancer.”

Here’s why threatening Southwest Airlines with legal action won’t solve your problem

When Southwest Airlines cancels Cameron Rostron’s flight, it can’t be rescheduled for several days. So when she asks to be rerouted she assumes this will be a complimentary change. But it isn’t.  Now she wants to know why the airline has ignored all of her requests for a refund.  Read more “Here’s why threatening Southwest Airlines with legal action won’t solve your problem”

Taken from her Southwest flight to the hospital against her will — who pays?

Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags,  Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. Read more “Taken from her Southwest flight to the hospital against her will — who pays?”

No, your insults won’t make European law apply to Southwest Airlines

Kathleen DeRosa’s Southwest Airlines domestic flight from Texas to Florida didn’t take off on schedule because of a de-icing problem. So why is DeRosa invoking European laws to persuade the airline to compensate her?

And why is she doing it like this? Read more “No, your insults won’t make European law apply to Southwest Airlines”