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SOUTHWEST AIRLINES

Priscilla's dream trip to Sedona turned into a nightmare when Southwest canceled her flight. But that was just the beginning. Marriott then took $1,745 of her vacation club points without explanation. What will happen next?

They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?

February 28, 2023February 26, 2023 by Christopher Elliott

After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?

Categories Advocacy, Featured
Can we resolve this Southwest refund problem?

Southwest canceled my flight! Where is my refund for my EarlyBird fees?

August 19, 2020August 7, 2020 by Christopher Elliott

When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.

Read more

Categories Airline Problems
Can Southwest airlines extend my ticket credit ? Christopher Elliott, author

Can Southwest Airlines extend my ticket credit? I have cancer.

March 27, 2018 by Christopher Elliott

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.

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Categories Should I Take The Case?
After her Southwest flight, she was sent to the hospital

Taken from her Southwest flight to the hospital against her will — who pays?

March 11, 2018 by Christopher Elliott

Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags,  Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill.

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Categories Commentary

Buy this! Here are your 2018 Readers’ Choice Award winners

December 5, 2017 by Christopher Elliott

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.

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Categories Commentary
airplane, plane, interior, flight, crew, attendant, seatback, row, united

Should you tip your flight attendant?

July 31, 2017 by Christopher Elliott

Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple.

Read more

Categories Commentary

Why you matter — and why I’m giving away Southwest Airlines tickets

July 3, 2017 by Christopher Elliott

We live in interesting times.

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Categories Commentary

I can’t use these Southwest Airlines vouchers — how about a refund?

May 5, 2017 by Christopher Elliott

Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund?

Read more

Categories The Travel Troubleshooter

There’s something “odd” about this lost-luggage claim

July 4, 2022March 6, 2015 by Christopher Elliott

Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?

Read more

Categories The Travel Troubleshooter
Shutterstock

They didn’t keep their published schedule – why do we have to pay?

October 27, 2014 by Christopher Elliott

It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no obligation to keep its schedule. But they punish passengers with change fees and fare differentials if their plans change.

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Categories Should I Take The Case?
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