When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.
Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
When Southwest Airlines cancels Cameron Rostron’s flight, it can’t be rescheduled for several days. So when she asks Southwest Airlines to fix the problem by rerouting the duo, she assumes it will be free. But it isn’t. Now she wants to know why the airline has ignored all of her requests for a refund.
Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags, Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill.
AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.
Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple.
We live in interesting times.
Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund?
Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no obligation to keep its schedule. But they punish passengers with change fees and fare differentials if their plans change.