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Elliott Report

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SOUTHWEST AIRLINES

One thing travelers love about an airline like Southwest is that it goes against the grain. When airlines charge baggage fees, it doesn't.

Can this trip be saved? I paid for the ticket — where’s my credit?

January 20, 2024July 18, 2011 by Christopher Elliott

One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.

Categories Commentary
It's easy to be an airline industry critic. It's easy to paint airlines as heartless corporations that treat us like self-loading cargo.

Southwest Airlines pilot holds plane for murder victim’s family

January 19, 2024January 10, 2011 by Christopher Elliott

It’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo.

Categories Commentary
Ray Sandoval paid $650 for his wife and two young daughters to fly from Sacramento to New York on Southwest Airlines.

Is this enough compensation? Southwest confiscates tickets, offers “deal” to get family home

January 19, 2024November 10, 2010 by Christopher Elliott

Ray Sandoval paid $650 for his wife and two young daughters to fly from Sacramento to New York on Southwest Airlines.

Categories Commentary
Air carriers serve meals, and where there's food, there can't be a restaurant critic too far behind. Just in time for the holiday season

Southwest Airlines strikes out in airline food survey; Continental tops the list

January 19, 2024November 25, 2009 by Christopher Elliott

Airline food. No, that’s not the punchline to a joke.

Categories Commentary
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