One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.
It’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo.
Ray Sandoval paid $650 for his wife and two young daughters to fly from Sacramento to New York on Southwest Airlines.
Airline food. No, that’s not the punchline to a joke.
