Southwest is still taking this passenger under its wing

Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. Read more “Southwest is still taking this passenger under its wing”

Why you matter — and why I’m giving away Southwest Airlines tickets

We live in interesting times.
Read more “Why you matter — and why I’m giving away Southwest Airlines tickets”

I can’t use these Southwest Airlines vouchers — how about a refund?

Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund? Read more “I can’t use these Southwest Airlines vouchers — how about a refund?”

We’ll take you under our wing

This week’s number one post is remarkable on two levels. First, because it’s a good-news story — a rarity on this site. And second, because it’s a rerun.
Read more “We’ll take you under our wing”

There’s something “odd” about this lost-luggage claim

Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
Read more “There’s something “odd” about this lost-luggage claim”