There’s something “odd” about this lost-luggage claim
Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
SOUTHWEST AIRLINES
They didn’t keep their published schedule – why do we have to pay?
It is perhaps one of the most glaring double standards in the travel industry: Airline is under no obligation to keep its schedule.
Airline cancels route – but what about my credits?
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?
Would you care to hold that plane?
Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
Is your credit card safe at cruising altitude?
Maybe it was the Bloody Mary that got Jean Shanley into trouble on a recent flight from Louisville to Las Vegas.
Holy water! Did Southwest mistreat passenger on a pilgrimage?
There isn’t much Val Maswadi and Southwest Airlines can agree on.
Did Southwest Airlines do enough for fare glitch victims?
It was a weekend that Maryrose Solis would rather forget.
How long is too long for an airline ticket refund?
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he’s been promised for a year still hasn’t arrived. Will the airline ever pay him?
Is “heartless” Southwest Airlines profiting from dad’s death?
Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.
Is this enough compensation? “Very disappointed” by Southwest – so they sent me a voucher
I‘ve already written about Southwest’s new restrictions on credits. Well, passengers haven’t exactly warmed to them and other policy changes.