Bugs in my Airbnb rental ruined my vacation. I would like a refund

When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable. Then Airbnb gives him a partial refund, but he wants more. Can our advocates help Brown secure a full refund for his ruined vacation? Read more “Bugs in my Airbnb rental ruined my vacation. I would like a refund”

Not 100 percent satisfied with my Hawaii tour. Not even close.

Things did not go as planned when Vera Martignetti took a shore excursion offered by Roberts Hawaii on a recent cruise. But it’s a good thing Martignetti knew where to turn for help. Read more “Not 100 percent satisfied with my Hawaii tour. Not even close.”

Expedia experiences a “site error” and makes it our problem

Travel to Hawaii is expensive, but Sylnovie Merchant thought it would be a fun trip for everyone, since her daughter’s family had never been there before. In retrospect, the only mistake Merchant made was booking with Expedia.
Read more “Expedia experiences a “site error” and makes it our problem”

We want a refund for our canceled Hawaii flight

Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away. Can they get a refund for their unused airline tickets?
Read more “We want a refund for our canceled Hawaii flight”

Delayed by a day – is that the best US Airways can do?

It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
Read more “Delayed by a day – is that the best US Airways can do?”