When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable.
Things did not go as planned when Vera Martignetti took a shore excursion offered by Roberts Hawaii on a recent cruise. But it’s a good thing Martignetti knew where to turn for help.
Travel to Hawaii is expensive, but Sylnovie Merchant thought it would be a fun trip for everyone, since her daughter’s family had never been there before. In retrospect, the only mistake Merchant made was booking with Expedia.
Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away. Can they get
It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.
Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.
We haven’t moved. Many of you have asked if we’ve relocated to Hawaii. Answer: No, but we kinda wish we
Saying good-bye. Our monthlong adventure in Hawaii is almost over. We’re at Ko Olina today, where we’re checking out of
That’s some back yard. We flew from Kauai to Oahu this morning and checked into our next vacation rental. Here’s
Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight from Kona to Los
“What do you mean, everything will probably be alright,” Kari snapped at the person on the other end of the phone.
With its dramatic black volcanic rock, stunning seascapes, and impossibly tasty coffee, Kona, Hawaii is one of the world’s most unexpected destinations. And when Lynn Regan booked a condo there last year, she was looking forward to experiencing the Big Island’s differentness.
Tania Rieben thought she’d scored a bargain on a one-bedroom condominium in Maui for spring break. She’d found the vacation rental through a popular Web site called VRBO.com and then negotiated directly with the owner.
Ellen Gonella is a guest at the Westin Kaanapali Resort in Lahaina, Maui, a gorgeous beachfront property with a little smoking problem.
Gretchen Kenney thought the $232 a night rate at Marriott’s Ko Olina Beach Club was pretty darned good, considering that Marriott’s own website showed the same two-bedroom unit at $589 a night.
Horses aren’t the first thing that comes to mind when you think of Hawaii. Palm trees. Pineapple plantations. Luau. Hula, maybe.
About half an hour into the redeye flight from Maui to Los Angeles last Wednesday, the cabin lights abruptly flashed
No one expects to get whacked by a tsunami on their vacation. I certainly didn’t when I checked into the Grand Wailea Resort in Maui on Wednesday night.
If you live on the East Coast of the United States — and most folks reading this site do — then you’re probably thinking about the weather this weekend. Complaining about it, to be exact.
It would be tempting to stay on the touristy side of Oahu, catching a gentle wave on one of Waikiki’s beaches, or doing a luau at one of the many fine hotels in Honolulu. Nothing wrong with that. But it’s not us.
Not a week seems to go by without getting a press release from a restaurant claiming to embrace the sustainable food movement. I have been unimpressed. Isn’t all food, by its very definition, sustainable?
The last place you’d expect to find a tourist in Honolulu is at the state capitol, but that’s exactly where we headed when we landed here today.
Words you don’t want to hear, unless maybe you’re there to see steam, sulphuric smoke and lava coming out of a mountain. And we were.
This is Pu’ukohola Heiau National Historic Park on Hawaii’s Big Island, where layer upon layer of stones from Pololu Valley were gathered to form an ancient temple for Kamehameha the Great.