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HAWAII

Angela Hall finds cameras pointed at the bed in her Hawaii vacation rental. She checks out and Vrbo offers to refund her for a hotel and the remainder of her stay. But it never does. What's going on?

My vacation rental had cameras in the bedroom. Can I get a refund?

March 20, 2024June 26, 2023 by Christopher Elliott

Angela Hall finds cameras pointed at the bed in her Hawaii vacation rental. She checks out and Vrbo offers to refund her for a hotel and the remainder of her stay. But it never does. What’s going on?

Categories Featured, The Travel Troubleshooter
Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.

We want a refund for our canceled Hawaii flight

January 29, 2024January 16, 2015 by Christopher Elliott

Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.

Categories The Travel Troubleshooter
When he and his wife flew to Hawaii on US Airways, it took six hours and a day, once they counted all the delays.

Delayed by a day – is that the best US Airways can do?

January 29, 2024December 16, 2014 by Christopher Elliott

When he and his wife flew to Hawaii on US Airways, it took six hours and a day, once they counted all the delays.

Categories Is This Enough Compensation?
Elsa Chung's Hotwire booking goes "awry" after her promo code doesn't work and the hotel isn't what she expected. What should she do?

What to do when things go “awry” with your Hotwire booking

January 28, 2024September 12, 2014 by Christopher Elliott

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?

Categories The Travel Troubleshooter
She paid $3,203 for a vacation rental in Oahu that she obviously didn't get. I'm going to try to help her.

Hey, where’d the money go for my Hawaii condo?

January 26, 2024January 14, 2014 by Christopher Elliott

Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.

Categories Should I Take The Case?
But when you drop $25,000 for a one-month stay in Hawaii: this is a special event, and everything needs to be perfect and ant free.

My Hawaii vacation rental is infested with ants – can I get a partial refund?

January 23, 2024October 1, 2013 by Christopher Elliott

Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.

Categories Should I Take The Case?
Flight delays happen. The flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate.

Delayed by a day, and these flight vouchers aren’t gonna cut it

January 23, 2024July 9, 2013 by Christopher Elliott

Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.

Categories Should I Take The Case?
Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight.

They canceled his flight twice – are these vouchers enough?

January 22, 2024November 8, 2012 by Christopher Elliott

… Read more

Categories Commentary
Hawaii is one of the world’s most unexpected destinations. And when Lynn Regan booked a condo there online last year.

I slammed my Kona condo online and now it’s keeping my deposit

January 22, 2024May 14, 2012 by Christopher Elliott

With its dramatic black volcanic rock, stunning seascapes, and impossibly tasty coffee, Kona, Hawaii is one of the world’s most unexpected destinations. And when Lynn Regan booked a condo there last year, she was looking forward to experiencing the Big Island’s differentness.

Categories Commentary
Horses aren't the first thing that comes to mind when you think of Hawaii. Palm trees. Pineapple plantations. Luau. Hula, maybe.

Do horses zipline? How we discovered the answer on Maui

January 20, 2024March 27, 2011 by Christopher Elliott

Horses aren’t the first thing that comes to mind when you think of Hawaii. Palm trees. Pineapple plantations. Luau. Hula, maybe.

Categories Commentary
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