Bugs in my Airbnb rental ruined my vacation. I would like a refund

When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable. Then Airbnb gives him a partial refund, but he wants more. Can our advocates help Brown secure a full refund for his ruined vacation? Read more “Bugs in my Airbnb rental ruined my vacation. I would like a refund”

We want a refund for our canceled Hawaii flight

Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away. Can they get a refund for their unused airline tickets?
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Delayed by a day – is that the best US Airways can do?

It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
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What to do when things go “awry” with your Hotwire booking

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?
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Hey, where’d the money go for my Hawaii condo?

Maridav/Shutterstock
Maridav/Shutterstock
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.

It’s more a question of who has her money — and who is responsible for her refund. That’s where I could use your help.

One year ago, DiSandro pre-paid for a condo at the Ko Olina Beach Villas Resort. There were numerous warning signs from the very beginning. The owner wanted to be paid in full by PayPal weeks before she checked in. Initially, he didn’t want to honor the rate that DiSandro saw online for the two bedroom unit on the top fourth floor on the north side of the oceanside tower, but then agreed to, as a favor.

It just didn’t look right. And sure enough, it wasn’t.

“About two weeks before our June arrival, the person we rented the condo from called to tell us that we no longer had a place to stay,” she says. The unit had gone into foreclosure and was now owned by a bank.
Read more “Hey, where’d the money go for my Hawaii condo?”