Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
It’s more a question of who has her money — and who is responsible for her refund. That’s where I could use your help.
One year ago, DiSandro pre-paid for a condo at the Ko Olina Beach Villas Resort. There were numerous warning signs from the very beginning. The owner wanted to be paid in full by PayPal weeks before she checked in. Initially, he didn’t want to honor the rate that DiSandro saw online for the two bedroom unit on the top fourth floor on the north side of the oceanside tower, but then agreed to, as a favor.
It just didn’t look right. And sure enough, it wasn’t.
Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.
It wasn’t. The problems ranged from minor, such as a faulty air conditioning unit and a broken dryer on the owner-managed rental, to something many guests would consider a real deal-breaker: insects. Lot’s of ’em.
“We noticed as we were unpacking that there were ant traps throughout the house,” remembers Mary Sue Conner. “We didn’t give it much notice since we were in the tropics and bugs come with the territory. But on the second morning my husband noticed that the window sills in the great room had piles of ant hills across the entire length. It’s almost 30 feet long. We found ants everywhere.” Read more “My Hawaii vacation rental is infested with ants – can I get a partial refund?”
Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.
Maybe you can help me sort this one out.
Goring-Morris’ entire trip was booked through American Airlines, but his first leg was on American’s codeshare partner, British Airways. The first part of that flight, from Tel Aviv to London, went off without a hitch. But the connection to LA was delayed by 10 hours, and they missed their next connection to Honolulu.
With its dramatic black volcanic rock, stunning seascapes, and impossibly tasty coffee, Kona, Hawaii is one of the world’s most unexpected destinations. And when Lynn Regan booked a condo there last year, she was looking forward to experiencing the Big Island’s differentness.