When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable. Then Airbnb gives him a partial refund, but he wants more. Can our advocates help Brown secure a full refund for his ruined vacation? “Bugs in my Airbnb rental ruined my vacation. I would like a refund”
Things did not go as planned when Vera Martignetti took a shore excursion offered by Roberts Hawaii on a recent cruise. But it’s a good thing Martignetti knew where to turn for help. “Not 100 percent satisfied with my Hawaii tour. Not even close.”
Travel to Hawaii is expensive, but Sylnovie Merchant thought it would be a fun trip for everyone, since her daughter’s family had never been there before. In retrospect, the only mistake Merchant made was booking with Expedia.
“Expedia experiences a “site error” and makes it our problem”
Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away. Can they get a refund for their unused airline tickets?
“We want a refund for our canceled Hawaii flight”
It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
“Delayed by a day – is that the best US Airways can do?”