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FLIGHT

Persistence pays off for this Aer Lingus delay

May 23, 2025May 19, 2017 by Christopher Elliott

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?

Categories The Travel Troubleshooter

A flight cancellation sinks a Princess cruise

June 23, 2025November 3, 2016 by Christopher Elliott

When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.

Categories Is This Enough Compensation?
Judy Weidel’s flight from Rome to Palermo, Italy, is rescheduled due to vueling issues. She has to cancel a hotel and find a place to stay.

Vueling rescheduled my flight, but didn’t bother to tell me

February 2, 2024October 28, 2016 by Christopher Elliott

Judy Weidel’s flight from Rome to Palermo, Italy, is rescheduled, but no one bothers to tell her. She has to cancel a hotel and find a place to stay — at her own expense.

Categories The Travel Troubleshooter

Is this a completely lost cause?

December 13, 2023November 30, 2015 by Christopher Elliott

When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”

Categories Should I Take The Case?
Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?

I can’t make it to my cruise on time — how about a refund?

February 1, 2024April 10, 2015 by Christopher Elliott

Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?

Categories The Travel Troubleshooter
Peter Asimov's airline ticket doesn't get booked as expected. Is his online travel agency trying to rip him off through bait-and-switch?

A bait-and-switch on my airline ticket?

February 2, 2024April 3, 2015 by Christopher Elliott

Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off through bait-and-switch?

Categories The Travel Troubleshooter
Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.

We want a refund for our canceled Hawaii flight

January 29, 2024January 16, 2015 by Christopher Elliott

Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.

Categories The Travel Troubleshooter
Four years later. When David Sun needs a cheap ticket, he Googles it. When James Pillow wants to fly somewhere, he doesn’t.

Four years later, did Google kill flight search?

January 29, 2024October 5, 2014 by Christopher Elliott

Four years later. When David Sun needs a cheap ticket, he Googles it. When James Pillow wants to fly somewhere, he doesn’t.

Categories The Navigator
Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?

If I’m too contagious to fly can I get a refund for my flight?

January 29, 2024October 3, 2014 by Christopher Elliott

Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?

Categories The Travel Troubleshooter
Even though Kurt doesn’t work for the TSA, that doesn’t stop him from lending a hand when he’s stuck in a long line.

Who’s really responsible for your flight delay?

January 29, 2024September 28, 2014 by Christopher Elliott

Even though Kurt doesn’t work for the TSA, that doesn’t stop him from lending a hand when he’s stuck in a long line.

Categories On Travel, The Navigator
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