FLIGHT Archives

All Ed Lawrence wanted was a little rest. He was on an overnight flight from San Francisco to Boston, which offered him six hours of sleep.

Do kids belong on an overnight flight?

January 22, 2024August 7, 2012 by Christopher Elliott

All Ed Lawrence wanted was a little rest.

That's my takeaway from today's failed case, which involves a woman who was denied boarding on a United Airlines flight.

Denied boarding because I didn’t pay a change fee

January 22, 2024July 19, 2012 by Christopher Elliott

Always read to the end. The very end.

I checked and the reservation was gone. I went to Cheaptickets and the website had a note that my reservation was canceled.

When a flight’s canceled, who’s responsible?

January 22, 2024July 13, 2012 by Christopher Elliott

When Cheaptickets.com suddenly and without warning cancels John Rutledge’s itinerary, it offers him a refund. Problem is, a new flight will now cost twice as much as he originally paid. Shouldn’t the online agency do more?

Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying.

Air France offered us an upgrade — then it didn’t

January 22, 2024May 3, 2012 by Christopher Elliott

Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.

A tour to Ecuador with flight insurance from Friendly Planet. The tour canceled, they rescheduled, Access America denied their $137 claim.

Does travel insurance have too many exceptions?

January 22, 2024March 23, 2012 by Christopher Elliott

Catherine Markland assumes her travel insurance policy will cover her canceled tour. But it doesn’t. Can her trip be saved?

A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours -- and all happened near the media capital of the world.

Here we go again! Another tarmac stranding incident — beware of outraged talking heads on TV

January 22, 2024October 30, 2011 by Christopher Elliott

It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.

Barbara Hilliard's dogs didn't make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.

Is this enough compensation? A partial refund for my dogless flight

June 21, 2024April 19, 2011 by Christopher Elliott

Barbara Hilliard’s dogs didn’t make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.

Flight schedule change by US Airways results in unexpected $1,534 charge despite assurances from Travelocity.

‘Am I in some kind of bureaucratic travel hell?’

January 20, 2024March 25, 2011 by Christopher Elliott

Peggy Kite’s flights from Washington to Bozeman, Mont., are rescheduled by her airline, leaving her with an abbreviated connection time — and an expanded bill. Specifically, there’s an extra charge of $1,534. How does she get that removed?

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