Who controls the window shade on your flight?

I don’t mean to start a fight, but people really want to know the answer to this question: Who controls the window shade on your flight? Read more “Who controls the window shade on your flight?”

If your flight is canceled, is your airline obligated to get you to your destination?

If your flight is canceled, does your airline still have an obligation to get you to your destination on time?

Rosemarie Dagostino thinks so. She recently ran into problems on her recent flight on Frontier airlines from Chicago to San Francisco. Read more “If your flight is canceled, is your airline obligated to get you to your destination?”

Aspire to travel the world? Read this before you go

Nothing changes you like travel does.

I know, because after 26 years of suburban stability, I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it. Read more “Aspire to travel the world? Read this before you go”

I had to change my son’s name, but the airline won’t help me

Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much? Read more “I had to change my son’s name, but the airline won’t help me”

I paid extra for my British Airways seat, but it didn’t recline

Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking. Read more “I paid extra for my British Airways seat, but it didn’t recline”