Here to help
If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
Rosemarie Dagostino thinks so. She recently ran into problems on her recent flight on Frontier airlines from Chicago to San Francisco. Read more “If your flight is canceled, is your airline obligated to get you to your destination?”
Nothing changes you like travel does.
I know, because after 26 years of suburban stability, I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it. Read more “Aspire to travel the world? Read this before you go”
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much? Read more “I had to change my son’s name, but the airline won’t help me”
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking. Read more “I paid extra for my British Airways seat, but it didn’t recline”
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. Read more “Why did I pay Swiss an extra $99 for a middle seat?”
After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat? Read more “Downgraded on my flight home — where’s my refund?”
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? Read more “Bumped from my flight to Palm Beach — why won’t American pay up?”
After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Read more “As airlines try to monetize seat assignments, are disabled passengers being left behind?”
