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EXPEDIA

Allison Ruark’s infant daughter doesn’t have a ticket. Who’s responsible for this mess? I booked tickets through Expedia.com.

My infant daughter doesn’t have a ticket – who’s responsible?

January 29, 2024October 24, 2014 by Christopher Elliott

Allison Ruark’s infant daughter doesn’t have a ticket. Who’s responsible for this mess? I booked tickets through Expedia.com.

Categories The Travel Troubleshooter
When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager at Expedia promises her a refund.

Hey, what happened to my hotel refund?

January 27, 2024August 1, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. Three months later, the airline still has his $2,086.

Caught in a loop with Expedia

January 27, 2024July 4, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter

My wife is in intensive care — what about her airline ticket?

January 26, 2024April 18, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Gladys Martin's Expedia vacation package is missing two key components. Should she have to pay for its mistake?

An empty vacation package from Expedia

January 26, 2024April 11, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter

Expedia double-charged me — can I get a refund?

January 26, 2024January 17, 2014 by Christopher Elliott

Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?

Categories The Travel Troubleshooter

Billed twice by Avis car rental? There’s a fix for that, travelers

May 15, 2025January 5, 2014 by Christopher Elliott

Glenn Rossi’s recent Avis car rental had him seeing double. Literally.

Categories The Navigator

Will the Travelocity-Expedia deal be good for travelers?

January 23, 2024September 8, 2013 by Christopher Elliott

Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new Internet travel agency, give consumers access to more hotel choices or raise prices.

Categories The Navigator

That’s not the ticket credit you promised me

January 23, 2024August 2, 2013 by Christopher Elliott

After a canceled flight, a merged airline and crossed wires with Expedia, Anoop Ramaswamy is the proud owner of a worthless airline ticket. Now what?

Categories The Travel Troubleshooter

Should I help get a refund for a “disastrous” hotel stay?

August 13, 2025May 28, 2013 by Christopher Elliott

The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.

Categories Should I Take The Case?
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