An Expedia mistake canceled the wrong ticket. Now what can he do?

An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it? Read more “An Expedia mistake canceled the wrong ticket. Now what can he do?”

Her Hotwire deal was a big disappointment! Can she get a refund?

Nikki McKinnis is disappointed with her recent Hotwire deal.

She played Hotel Roulette — and lost. It’s a game of chance — bidding on mystery lodging with Hotwire. If your bid is accepted, the hotel is revealed.  In the end,  you might get a great hotel at a fabulous price. Or you might not. Read more “Her Hotwire deal was a big disappointment! Can she get a refund?”

No Expedia refund after his neighbor’s sudden death. Is this fair?

A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely. But Joe Diamond asked for an Expedia refund after his neighbor died in a tragic car accident. Is this a reasonable request? Read more “No Expedia refund after his neighbor’s sudden death. Is this fair?”

How long should my Expedia refund take?

Aline Owens wants to know: How long should my Expedia refund take?

So would I.

She’s entitled to a refund on her United Airlines ticket. Expedia says it’s helping her. But it’s been more than a month. And I’m starting to wonder where exactly her $830 is. Should she expect some kind of interest payments for a short-term loan given to United or Expedia?
Read more “How long should my Expedia refund take?”

An Expedia cancellation is free, except for you

Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.

The online agency promoted a free cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.

She figured wrong — and now she’s stuck with several rooms she can’t use.

Read more “An Expedia cancellation is free, except for you”

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