Did Expedia make an error and leave this traveler stranded?

Could Expedia make an error that leaves you stranded somewhere? In this case, it appears so. Joanna Heath says Expedia canceled her return flight to Los Angeles, forcing her to buy a new ticket. Now the online agency refuses to give her a refund. What’s happening here?

Question

I recently booked a flight from Los Angeles to Philadelphia through Expedia for my family. A few weeks later, I contacted Expedia to make a change for my return flight. The agent made the booking and sent me confirmation and the attached travel documents. But I’m certain that the Expedia agent made an error.

When I tried to check-in for my return flight — the one I had changed — I got a message “check-in not available. Please contact an agent.”

I contacted American Airlines. An agent told me that the flight was delayed and that the delay would cause us to miss the connecting flight. But when they went to give us an alternate flight, they discovered that we actually had no tickets. According to American Airlines, Expedia had made an error and never paid for the flight or completed the booking.

We now had no flights home at all. We were advised by American Airlines to call Expedia immediately.

No Expedia refund after his neighbor’s sudden death. Is this fair?

A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely. But Joe Diamond asked for an Expedia refund after his neighbor died in a tragic car accident. Is this a reasonable request?

An Expedia cancellation is free, except for you

Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.

The online agency promoted a free cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.

She figured wrong — and now she’s stuck with several rooms she can’t use.

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