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Elliott Report

Elliott Report

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EXPEDIA

Jim Hutslar faced a challenging situation after a scooter accident forced him to cancel his British Airways flight. Despite receiving a promise from Expedia for a $1,987 ticket credit, he hit a roadblock when British Airways marked him as a "no-show" and canceled his entire trip. As a result, he was caught in a frustrating loop between Expedia and British Airways, each pointing the finger at the other. Discover how Jim navigated this complex issue and whether he managed to secure his ticket credit or lost his money for good.

Expedia says I have a $1,987 credit, but British Airways says I was a “no-show”

September 9, 2024September 4, 2024 by Christopher Elliott

After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit. But British Airways refuses, claiming he was a “no show” for his flight. Is the money lost?

Categories The Travel Troubleshooter
Vicky Cordes faces a frustrating battle to use her $3,157 airline ticket credit from a canceled Virgin Atlantic flight during the pandemic. Despite booking through GBV Travel Services and payment via Expedia, she's caught in a cycle of finger-pointing between her travel advisor, the wholesaler, and the airline. With her credit set to expire soon, Vicky has spent countless hours on the phone with no resolution. The crux of the problem appears to be her unpaid membership fee with GBV, complicating the situation further. Will Vicky manage to reclaim her flight credit in time?

What happened to my $3,157 flight credit? And how do I use it?

November 24, 2024August 2, 2024 by Christopher Elliott

Vicky Cordes is trying to use a $3,157 airline ticket credit from the pandemic. But her travel advisor, wholesaler and airline are all pointing fingers at each other. Who’s got her money?

Categories Problem Solved
What should you do if your gift card that never expires suddenly expires?

This $250 Travelocity gift card has expired — but there’s no expiration date on it!

May 17, 2024May 6, 2024 by Christopher Elliott

What should you do if your gift card that never expires suddenly expires?

Categories Advocacy
Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

Expedia said it refunded my airline tickets, but it didn’t. What should I do?

September 25, 2024April 24, 2024 by Christopher Elliott

Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

Categories The Travel Troubleshooter
Krishnamurthy Viswanathan's hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

This hotel is too small and I have a headache! Can I get my money back?

November 17, 2024January 17, 2024 by Christopher Elliott

Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

Categories The Travel Troubleshooter
How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

I’m on a car rental company’s Do Not Rent list — now they’re keeping my money, too!

May 1, 2024April 1, 2023 by Christopher Elliott

How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

Categories Advocacy
Expedia promis Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her credit?

Can I get a refund for these airline credits on Expedia?

January 24, 2024September 26, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Melissa Smithers had all the evidence that her flight credit was valid. Still, she was refused a ticket by Expedia. Find out what happened.

Expedia says my flight credits have expired, but I have screenshots that show they haven’t

January 21, 2024September 19, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she's only received half her money.

I want a refund from Expedia but it just wants me to leave a bad review for the hotel

September 25, 2024July 18, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won't offer a refund or extend his credit.

Help! My Expedia tour credit is about to expire

January 21, 2024January 24, 2022 by Christopher Elliott

Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won’t offer a refund or extend his credit. Is he about to lose $1,875?

Categories The Travel Troubleshooter
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