Orbitz switched her vacation to Aruba — but her hotel is in Tahiti
When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change?
EXPEDIA
No Expedia refund after his neighbor’s sudden death. Is this fair?
A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.
An Expedia cancellation is free, except for you
Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.
The online agency promoted a free cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.
She figured wrong — and now she’s stuck with several rooms she can’t use.
Does this cancellation confirmation contain contradictory information?
When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets?
Hotels offer perks if you book direct. But should you?
Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.
But should you?
If Expedia says your return flight costs $1,668, believe it. Otherwise this could happen to you.
Johna Keen’s story of his return flight is a cautionary tale about ticket change fees and airline logic. But mostly, it shows that people don’t trust anything they see anymore, when it comes to travel. And that could be an even bigger problem.
My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund
Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?
I canceled my airline ticket within 24 hours. Where’s my refund?
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives?