My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund

Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation? Read more “My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund”

I canceled my airline ticket within 24 hours. Where’s my refund?

When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund? Read more “I canceled my airline ticket within 24 hours. Where’s my refund?”

I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?

When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives? Read more “I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?”

Accidentally booked 10 nonrefundable nights instead of one on Expedia

Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error? Read more “Accidentally booked 10 nonrefundable nights instead of one on Expedia”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”